Position Description

Case Manager - Over 18 Housing
Pay Rate $17.00/hr. - $19.00/hr. (DOE)
FTE 40 Hrs/WK = 1 FTE
# of Openings 1
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APPLICATION PROCESS  -  Please submit a cover letter and resume for this position when applying.

AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.

ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today, and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.

POSITION SUMMARY: Under the supervision of the Program Manager, the Case Manager is responsible for intensive case management for young people who are participants in YouthCare’s Over-18 Housing programs. This position requires a high degree of flexibility in responding to emergent needs of young people in crisis as well as good organizational and documentation skills.


  • Provide a minimum of 20 hours weekly direct contact with participants, including face-to-face counseling, advocacy and transportation and assisting young people in meeting their basic needs and self-identified goals.
  • Act as a professional representative of YouthCare and maintain a professional working environment (office, personal work space, agency vehicle, etc.)
  • Maintain a flexible work schedule (filling shifts on some weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in on-call basis for the program and the agency, as required by individual program needs. Serve as a resource and support to other program staff when Program Manager is unavailable.
  • Provide on-site supervision of young people during scheduled shifts in the milieu, facilitating activities, preparing and serving meals and help oversee the safety and cleanliness of the facility, including the restrooms, laundry room, the community room, and adjoining deck. Perform light janitorial work, including vacuuming carpets; taking out trash; sweeping/mopping floors; and similar tasks.
  • Work collaboratively with other YouthCare programs, families, school district professionals, DCFS/DLR personnel, staff from other agencies, etc. This position requires that you assist, support and communicate with Career Coordinator in engaging young people in participating on developing and following individualize education, employment and life skill plans and activities.
  • Conduct all intake and exit meetings with young people. Complete accurate and timely related paperwork including intake and exit paperwork, progress notes and attainments. Submit client progress notes, attainments, and other required reports in a timely manner. Ensure all client-related data is both current and accurate in the YouthCare’s Evaluation System (YES).
  • Develop and document Service Plans with participants that include linkages with family, other YouthCare programs or external providers as clinically appropriate. Work with client and internal / external staff to ensure follow-through. Schedule and attend interim reviews with participants and appropriate Staff.
  • Link young people to opportunities that allow them to gain skills to become successful adults. Act as a mentor and advocate for young people through Motivational Interviewing, Trauma Informed Care, strengths-based and harm reduction approaches.
  • Maintain working knowledge of local housing programs including eligibility requirements and application process. Develop “next step” plans with each young person that focus on the housing options appropriate for them and for which they are eligible. 
  • Participate in bi-weekly supervision meetings and in weekly staff meetings.

This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.



  • 2 or more years of experience successfully working with vulnerable young people or young people in a crisis, during outreach efforts or in a housing setting.
  • High School Diploma or GED
  • Experience and credentials must comply with program contract requirements


  • Bachelor’s Degree or experience may be substituted for education on a year for year basis.
  • Previous case management experience.
  • Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred.


  • Valid state identification or passport.
  • Current TB Test.
  • Food Handler’s Card.
  • Successful completion of pre-service training as required by contracting agency. Training will include: New Employee Training, Cultural Proficiency training, CPR/First Aid and HIV/AIDS training, CSEC and Right Response training, Defensive Driving and 15-Passenger Van training.
  • Complete SOAR Training within the first 90-days of employment.
  • When driving YouthCare vehicles, you must possess a valid WA State Driver’s License; meet minimum safe driver criteria established by the agency and our insurance company.
  • Computer software skills including Windows, Microsoft outlook, Microsoft Word.
  • Initiative, creativity, reliability, flexibility, thoroughness.
  • Strong verbal and written communication skills with good quality spelling, grammar and punctuation.
  • High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
  • Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically and sexually abused young people.
  • Ability to coordinate overall program functioning.
  • Ability to accurately maintain and produce files, records, logs and reports.
  • Ability to maintain professional boundaries with clients while building trust and respect.
  • Ability and willingness to stay awake and alert during overnight shifts.
  • Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
  • May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
  • Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.


  • Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.

BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.

EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. People of Color and Members of the LGBTQ community are strongly encouraged to apply.

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