Position Summary: The IANA Services Specialist will exercise independent judgment and discretion to analyze and process requests from global stakeholders. Duties include, but will not necessarily be limited to, validating and analyzing the provided information; assisting with the preparation of informal and formal reports for ICANN and its global partners; and managing and maintaining documentation on the internal processes. The Specialist must be able to work without significant oversight.
Independently process both routine and specialized requests from global stakeholders in one or more of the areas of responsibility in performing the IANA functions (i.e., Domain Names, Number Resources and Protocol assignments). All job duties will be performed with minimal oversight and supervision.
Validate and analyze request information to ensure it is consistent with key policies and procedures. Confer with subject matter expert if a request does not meet any criteria. (Example: an administrative vs. complete transfer of a TLD.)
Validate that the received technical information is in compliance with the established technical requirements.
Consult with subject matter expert and collaborate on responses to IANA Services related questions.
Gather and analyze data for the purpose of preparation of formal reports to be published and disseminated at staff briefings and presented to ICANN stakeholders and partners. Be able to independently prepare formal reports after training period.
Write internal reports related to specific requests.
Establish and maintain documentation pertaining to key internal IANA Services processes and suggest changes where appropriate.
Be available to process emergency requests during off hours, as needed, with little oversight and supervision.
Other duties as assigned or requested.
Required Knowledge, Skills, and Abilities:
Excellent verbal and written communication skills in English.
Ability to follow documented procedures while exercising independent judgment and discretion in analyzing requests.
Broad knowledge of and experience with the Domain Name System and fundamentals of Internet Addressing is preferred.
Prior international experience as well as experience working in a multi-stakeholder environment are preferred.
Education and Experience Requirements:
A minimum of a Bachelor’s degree is required.
A minimum of two years experience working in a professional environment is required.
Candidates with a proficiency in languages in addition to English are strongly preferred.