Position Description

Contractual Compliance Analyst
Primary Location Singapore
Possible Hiring Locations Singapore
Department 1110 - Contractual Compliance
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Position Summary:

The Contractual Compliance Analyst’s primary role is to process complaints received by ICANN regarding all matters related to the Registrar and Registry agreements, and the Consensus Policies.

Key Responsibilities:

  • Review, analyze and process complaints in accordance with standard operating procedures
  • Conduct and coordinate required follow-up procedures
  • Make recommendations for standard operating procedures improvements
  • Monitor day to day operations to identify and report emerging trends affecting compliance
  • Prepare and provide referrals to enforcement and compliance check activities
  • Provide information and support for investigations, Quality Assurance, and other reviews.
  • Conduct calls with Contracted Parties on a regular basis per process
  • Participate in continuous improvement
  • Participate in staff development/training
  • Other duties as assigned or requested to support the overall goals


  • Bachelor's Degree Required
  • Preferred 2 years’ experience in data analysis, complaint handling, contract management or compliance activities
  • Technical understanding of the Internet and the Domain Name System
  • Good analytical skills
  • Proficient in Microsoft Office tools
  • Ability to work with people of diverse backgrounds and cultures
  • Good and clear verbal and written communication skills
  • Good time management skills
  • Ability to multi-task and to work independently
  • Must be well-organized, detail oriented, self-directed
  • Fluency in English with multi-lingual skills strongly preferred
  • Prior international experience strongly preferred