Position Description

Director, Registry Services
Primary Location Los Angeles
Possible Hiring Locations Los Angeles
Department 0630 - Registry Services
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Position Summary:

The role will support a range of projects and activities in the gTLD Services area. It involves participation in a number of cross-organizational projects in areas such as contract negotiations and compliance, operations, legal policy definitions and implementation and internationalized domain names (IDNs), with a strong focus on multi-stakeholder collaboration. 
This is a full time position reporting to Vice President, DNS Industry Engagement.

Required Skills:

  • Lead and manage a highly talented team of global Registry Services professionals based in various locations around the globe.
  • Manage the life cycle of services provided by the gTLD Registry Services department.
  • Define and oversee the development of services from planning to execution, delivery and maintenance.
  • Interface with technical, operational, legal and other cross-functional teams to refine existing services.
  • Create and provide regular metrics to manage, measure, and report progress to key stakeholders, management, and staff.  
  • Achieve functional consistency and accuracy through documented functional processes and procedures.
  • Be an exceptional team player and comfortable in working in a highly diverse, multi-cultural environment.

Minimum qualifications:

  • BA or BS degree, MS or MBA preferred. Advanced degree in engineering or systems is highly desirable.
  • 10+ years working in product/service management in the domain name industry.
  • Be comfortable working in a fast paced, multi-cultural team environment. 
  • Ability to adapt to new technologies, organizational and procedural changes.
  • and to work independently with minimal supervision on complex, non-routine issues.
  • Strong oral and written communication skills in English and Chinese languages with additional languages a plus.
  • Broad understanding of technical issues involving the Internet and DNS industry.
  • Prior international experience is required.
  • Detail-oriented and organized with the ability to multi-task.
  • Active listening skills in daily interactions with internal and external stakeholders around the globe.
  • Ability to travel at least 50% of the time.