Position Description

Director, Consumer Safeguards
Primary Location Los Angeles
Possible Hiring Locations Washington DC
Department 1120 - Consumer Safeguards
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Position Summary:

Inform a variety of constituents regarding the role that ICANN plays in the Internet ecosystem. Facilitate solutions to challenging problems in a manner consistent with ICANN’s mission, remit and policies. Manage and participate in a number of cross-organizational projects relating to safeguards with the goal of addressing a variety of kinds of abuse and illegal activity, including spam/malware, intellectual property infringement, the unlawful sale and distribution of pharmaceuticals and controlled substances, and other illegal activities on the Internet, particularly where there is a focus on multi-stakeholder collaboration and a commitment to promote consumer trust in the domain name system.  Work with ICANN’s leaders to set the consumer safeguards strategy and plans for ICANN.


Key Responsibilities:

Conduct outreach to various Supporting Organizations and Advisory Committees within the ICANN multi-stakeholder community to educate and inform them regarding the scope of ICANN’s role in addressing safeguards relating to abuse and illegal activity on the Internet and in promoting consumer trust in the domain name system.

Conduct outreach to a variety of constituents, including intellectual property owners, law enforcement, regulatory agencies and consumer advocates to understand their concerns and to consider ways that ICANN might play a role in bringing parties together to solve problems of abuse and illegal activity and promote consumer trust in the domain name system.

Work with ICANN’s constituencies and departments, including Contractual Compliance Department and Global Domains Division, to consider and define how ICANN may help facilitate the resolution of consumer complaints, problems, and inquiries via coordination with and referral to consumer officials and representatives, national, regional and local regulatory agencies and licensing boards, and private organizations involved in consumer protection activities and activities directed at combatting abuse and illegal activity on the Internet.

Work with ICANN’s Chief Technology Officer and Security, Stability and Resiliency team to develop ways that ICANN can address abuses such as pharming, phishing, malware, botnets and spam in a manner consistent with ICANN’s mission, remit and policies.


Interface with technical, operational, legal and other cross-functional teams to develop and implement safeguards consistent with ICANN’s limited remit.

Create and provide regular metrics to manage, measure, and report progress to key stakeholders and ICANN management.

Achieve functional consistency and accuracy through documented functional processes and procedures.

Be an exceptional team player and comfortable in working in a highly diverse, multi-cultural environment.

Work with ICANN’s leaders to set the consumer safeguards strategy and plans for ICANN.

Ensure the effective achievement of objectives

Direct the development of methods, techniques and evaluation criteria for consumer safeguard projects, programs, and people.

Direct planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for area of responsibility.


Education and Experience Requirements:

College degree required.  Law degree and/or legal experience is a plus but not a requirement
Years of experience:  12years of relevant experience with a Bachelor’s degree or 10 years of relevant experience with an advanced degree.  
Specialized training in industry knowledge, expertise, and experience in one or more of the following: consumer protection, intellectual property, law enforcement