Position Description

IT Director
Location Headquarters (Carmel, IN)
Department Technology Infrastructure Services
Employment Duration Full-Time
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IT Director

Title: IT Director

Business Unit: Technology Services

Department: Technology Infrastructure Services

Reports to: Chief Information Officer (CIO)

Supervises: On-Site and Off-Site Computer Systems and Network Infrastructure, Database Administration, Infrastructure Operations for Custom and Off-the-Shelf Business Applications

Classification: Exempt

Job Summary

Reporting to the CIO the IT Director strategically leads, directs, organizes, and manages the development and operation of Infrastructure and computer system solutions, supporting the corporate mission of delivering HCP medical education experiences. This position requires highly experienced leader and a high level of knowledge and hands-on proficiency in computer infrastructure and network design, system security, systems operations, and supplier management. The IT Director will be involved with systems administration, network administration, Tier 1, 2, and 3 end user support, security design and monitoring, and working with application development teams on testing and deploying.

This individual will also be responsible for implementing and maintaining policies and procedures that ensure

  • Compliance with the company’s systems development, testing, and deployment standards
  • Compliance with regulated environments including protection of PI and PHI.
  • High level of customer service as it relates to internal- and external-facing applications
  • Continuous innovation to support both customer needs and workflow efficiencies

This individual is a member of management and technology governance and participates in corporate planning, including strategies for information technology, compliance, and the associated investments.

This position is responsible for building, motivating, and sustaining a highly performing team (both internal and outsourced resources) that provides the specific technical skills, business acumen, communication techniques, project management capabilities, and leadership to plan, develop, test, deploy, monitor, and sustain information systems. These systems must effectively assist the achievement of the company’s objectives and its customers’ requirements as defined in specific service agreements and regulations dictated by applicable governmental agencies.

Essential Functions

  • Information systems operations management
    • Implementation of the enterprise architecture and the development and maintenance of the organization's computing/IT environment
    • Efficiently deliver and provide access to corporate-wide information and data while managing the enterprise’s information technology components< >Ensure technicians follow best practices and DWA SOPsEnsure documentation is being maintained and updated as neededEnsure client and internal SLAs are met
  • Compliance and risk management
    • Provide data security and business continuity within a secure environment for corporate and client data while meeting all regulatory and contractual requirements
    • Compliance with the company’s software development, testing, and deployment standards
    • Mitigate the risk of catastrophic events to the business by planning for, testing, and reconstituting applications and recovering all critical data within parameters defined by DWA’s data recovery and business continuity requirements
  • Fiscal responsibility
    • Maintain cost-effective operations without creating Unwarranted risk to the company by planning and managing to approved operating and capital budgets
    • Achieve a positive return on purposeful technology investments that may be evaluated by improved corporate efficiencies, industry-wide competitiveness, or measurable increases in revenue or decreases in costs resulting from the specific investment
  • Personnel management/leadership
    • Build a cohesive, collaborative, well-motivated, and high-functioning team, the elements of which are defined by approved corporate strategies and objectives
    • Enhance the capabilities of such a team by ensuring the access to relevant, effective training and educational opportunities
    • Build strong relationships and work effectively with outside personnel and contractors
  • Planning, innovation, and collaboration
    • Establish a corporate technology environment that is built from relevant and sound strategic and tactical planning and where the company robustly utilizes technology to solve challenges and achieve goals
    • Work closely with the CIO and other members of the executive team to effectively establish goals, develop action plans, and execute such plans to support corporate initiatives
    • Collaborate with all corporate components to understand business needs and identify innovative technology solutions, strategies, and tactics for optimum outcomes; be self-directed in seeking out necessary technologies and learning opportunities that will enhance the information technology environment of DWA
  • Service, quality, and continuous improvement
    • Provide a technology operation that brings accuracy, quality, consistency, standardization, security, stability, and flexibility into its management, products, and services
    • Provide a high level of customer service to all those who interface with DWA applications and custom solutions

Additional Functions

  • Possess a solution focused mentality and be a hands-on contributor, as necessary, for all aspects of the company’s technology environment

Education and Experience

  • BS in related field and at least 8 years of diverse and progressive experience in the Information Technology arena, including (but not limited to) areas such as: computer operations including server administration/maintenance; database development/administration; data storage and retrieval; Web administration; and telecommunications
  • At least 3 years of management and strategic experience in the information technology field or an MBA/MS; experience in medium-size corporate application deployment where information technology deliverables coexist with a diverse offering of nontechnology deliverables and services is preferred
  • Proven technology leader, team builder, and personnel manager
  • Experience working with systems compliance in a regulated industry requiring protection of PI and PHI
  • Experience managing diverse systems, on and off-site hosting, large data volumes, and tools including: SharePoint, SQL/Server, VMWare, Active Directory, Barracuda, Unitrends, VEEAM, Cisco, Meraki, PowerShell, Group Policy, and Exchange
  • Experience managing across outside service providers (ie, both on/off shore resources)
  • is preferred
  • Formal project management and/or project management certifications are a plus
  • ITIL and Six Sigma formal training and/or certification is a plus


  • Core values of the organization, including rigorous ethical business practices, superior interpersonal skills, teaming ability, stress management, and emotional intelligence
  • Qualities of professionalism, including exceptional intuitiveness, collaboration, adaptability, self-direction, prioritization, and multitasking skills with a strong commitment to professional development and the ability to learn quickly
  • A service orientation, as exemplified by superior customer service, business etiquette, and a keen ability to understand key client issues and define how technology may solve their challenges
  • Leadership skills, as distinguished by superior strategic and tactical planning, coaching and mentoring, change management, and team building skills; a strong executive presence and the exceptional ability to effectively establish goals, develop action plans, execute plans to support corporate initiatives, and motivate and drive performance; the exceptional ability to inspire, provide vision, and to motivate all levels of staff
  • Knowledge of management disciplines, including superior delegating, coordinating, executing, time management, meeting facilitation, and systems thinking skills
  • Healthcare-related industry expertise, including basic knowledge of legal and regulatory codes and guidelines, stakeholders’ business needs and expectations, clinical and medical information, and basic outcome measurement
  • Innovation, as displayed by superior problem-solving skills, including root cause analysis; an exceptional ability to research solutions and be objective-driven, analytical, creative, and fresh
  • High-impact, self-directed learner, as demonstrated by a commitment to life-long learning, self-assessment, and the hunger to keep abreast of new technologies
  • Ability to communicate effectively, as demonstrated by strong communication skills, including verbal, written, presentation, listening, and advanced technical writing
  • High-level project management and software development lifecycle skills, as demonstrated by the proven ability to apply these methodologies to manage all project stages including initiating, planning, executing, monitoring and controlling, and closing phases
  • Skills in continuous quality improvement, including a superior level of accuracy, quality control, consistency, standardization, and attention to detail; solid understanding of Lean Six Sigma methodologies and a demonstrated knowledge of various IT and Technology processes, from system requirements analysis to day-to-day operations and management
  • Broad range of technology skills, including a demonstrated high level of expertise in information systems management, network administration, telecommunications, desktop equipment configuration management, application deployment, technology contract management, and remote office technology support, including Web conferencing and other virtual office solutions