Position Description

Business Analyst
Location Headquarters (Carmel, IN)
Department Technology Client Services
Employment Duration Full-Time
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Business Analyst


Title:                       Business Analyst

Business Unit:      Technology Services

Department:          Technology Enterprise Services

Reports to:            Director, Technology Enterprise Services

Classification:       Exempt


Summary of the Job

The Business Analyst (BA) is responsible for ensuring that technical planning and implementation of enterprise level internal systems/software platforms and associated data and reporting deliverables meet internal operational process and workflow needs and, ultimately, client business execution and reporting objectives. The BA is accountable for eliciting and documenting functional and technical systems specifications, whether for enhancements to a DWA-built/owned system or effective utilization of off-the-shelf software solutions DWA is licensing from a third party. Additionally, the BA has an understanding of system design and database structure and as such, can clearly synthesize data and configuration requirements. The Business Analyst has strong project management skills and superior attention to detail, facilitation abilities, and technical writing skills. The BA is able to effectively communicate with both technical and non-technical users and collaborate across multiple stakeholder groups to understand and document comprehensive specifications, utilizing SDLC methodology.


Essential Functions

  • Serve as liaison between business needs and technology resources to ensure enterprise systems, along with related data, processes, workflows, and reports remain relevant, efficient, and effective for both internal users and external clients

  • Partner effectively with multiple stakeholder groups to facilitate needs assessments and requirements discussions to elicit, synthesize, and accurately document business requirements and strategically translate these into relevant system/technical requirements

  • Communicate clearly between business/project stakeholders and technical team members (architects, application developers, software engineers, database administrators, etc) to devise appropriate solutions in the form of system additions/enhancements (including user interface mockups), data and configuration specifications, process and workflow design within and between systems, and reporting specifications

  • Analyze and validate that system/technical requirements will satisfy stakeholder needs and client outcomes, collaborating closely with users, technical team members, and third party software providers and facilitating applicable review sessions

  • Partner closely with the Technology Client Services team on project implementation and configuration efforts that require the involvement of an enterprise system (and its data and workflows) in conjunction with a client-facing product or custom deliverable, in the form of requirements input, data mapping, etc

  • Utilize established Project Management and Software Development Lifecycle methodologies and applicable corporate software/tools (eg, TFS) to document and manage requirements

  • Partner closely with quality assurance staff to effectively transfer/interpret requirements specifics and data mapping/configuration details as it relates to enabling effective writing of test cases and relevant staging of test data

  • Contribute to system testing as needed, in conjunction with quality assurance staff, as well as application developers/software engineers throughout the defect resolution process

  • Prepare necessary instructional system documentation as well as associated training documentation

  • Contribute to system training and launch as needed, in conjunction with business/project stakeholders, training department experts, and third party software providers, through deliverables such as screenshots, data staging, system usage documentation, etc

  • Serve as primary owner of user support for various systems, by way of assisting users with questions/requests/issues, data loads, configuration/setup, etc

  • Work occasional nonstandard work hours as workload demands

  • This position may require minimum overnight/weekend travel associated with client needs assessments and/or systems launch/training


Additional Functions

  • Help to create standard operating procedures and process documentation for technology services and related cross-functional workflows

  • Liaise with technology management to ensure adherence to and consistency within implementing technical projects according to SDLC


Education and Experience

  • BS or BA required

  • Minimum of 2 years of experience as a technical business analyst on software products, database configuration and reporting, or custom technology deliverables

  • Experience with requirement elicitation and facilitation techniques required

  • Project management experience strongly desired

  • Project Management Body of Knowledge (PMBOK) trained, certification preferred

  • Working knowledge of business analysis fundamentals and best practices, based on those recommended by the International Institute of Business Analysis

  • Working knowledge of database

  • Microsoft TFS experience is a plus

  • ETL, SQL, and data analytics skills are a plus

  • Understanding of DWA business environment and technology systems interrelation is a plus

  • Experience working in DWA cross-functional team environment is a plus



  • Professionalism, including behaviors and qualities of a professional and a lifelong commitment to professional development as demonstrated by a superior ability to manage time, work in a collaborative way, adapt to change, act in a professional manner, manage stress, and demonstrate a service orientation.                       
  • Business Ethics and Integrity, including a commitment to conducting business according to the highest ethical standards as demonstrated by an excellent knowledge of industry legal compliance guidelines, organizational ethics, and demonstration of personal ethics and integrity.
  • Communication, including an ability to communicate effectively as demonstrated by mastery level verbal skills and writing skills, advanced presentation skills and technical and scientific writing skills, and a excellent ability to influence and impact others through meaningful and persuasive delivery.
  • Continuous Quality Improvement, including an ability to apply the knowledge, skills and abilities necessary to achieve continuous quality improvement as exhibited by superior accuracy and excellent problem solving, quality management, client-readiness behaviors.

  • Vision and Innovation, including vision and innovation as displayed by an excellent ability to think critically, think creatively, engage in visioning, and approach business opportunities in an enterprising way.

  • Project Management, including advanced level project management skills, including the ability to provide project leadership and apply applicable methodologies to manage all project stages including initiating a project, planning a project, executing a project, monitoring and controlling a project, and closing a project.

  • Technical Expertise, including intermediate level of skills in computer hardware, advanced skills in information tools, intermediate skills in multimedia and presentation to tools and programming languages and applications, basic skills in social communciation tools.