Position Description

Call Center Representative/Customer Support
Employment Type Part Time
Location Name Central Design
Location City and State Creve Coeur, MO
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Purpose:

The Customer Service/Phone Sales Rep takes in-coming order calls, obtains the information necessary to process the orders, and handles inquiries and complaints ensuring that each customer receives “Extra Step” customer service.

 

Qualifications:

  • Must be at least 16 years of age
  • Proficient computer and keyboarding skills
  • Excellent spelling and grammar skills (will be tested)
  • Legible handwriting
  • Excellent verbal and written skills, clear voice
  • Excellent listening and decision making skills
  • Must work well with co-workers and support the Dierbergs “Extra Step” customer service philosophy

 

Expectations for all Dierbergs Associates:

  • Conform to Dierbergs dress code, appearance, and personal hygiene standards.
  • Be flexible in scheduling (including weekends and holidays)
  • Maintain prompt, regular, and dependable attendance as scheduled
  • Comply with all federal, state, location regulations, and Dierbergs policies

 

Essential Job Functions:

  • Provide “Extra Step” customer service to every customer
  • Use equipment such as computer, keyboard, telephone, headset, stapler, dictionary, etc.                                                                                                     
  • Communicate floral design products, procedures, and policies for local and out-of-state orders to customers
  • Place phone orders to other florists
  • Contact hospitals and funeral homes to verify delivery information
  • File paperwork
  • Assist in rewriting cards
  • Enter internet orders in system and obtain post authorization
  • Assist with special projects as assigned (ex: price giftware, package and wrap arrangements, fold and staple boxes)
  • Maintain department supplies (ex: cut string and place in funeral cards and envelopes)
  • Lift up to 10 lbs.
  • Work in building with a high level of pollen and seed spore count
  • Keep work area sanitary by using company approved cleaners and equipment
  • You may be cross-trained in other departments

 

This description is representative only and is not exhaustive of the tasks that an associate in the position may be required to perform.