Position Description

Program Coordinator, Dekko & Karlstrom
Location Administration & Operations
Job Code 2019APR12A
# of Openings 1
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PROGRAM COORDINATOR

ABOUT THE POSITION: The Program Coordinator provides oversight and coordinates programming for the assigned program. Programing will directly address residents barriers and enable a smooth transition from homelessness or unstable housing into permanent supportive housing. Works with Program Manager to facilitate development and expansion of services and facility through engaging with the community and building networks. Time is divided between Case Management (30%), leading shift coverage and supervising front line staff (30%), administrative tasks (20%), and schedule management (20%). All responsibilities are conducted in a manner consistent with the spirit of the Compass mission and its philosophy of care.

ABOUT THE PROGRAMS:

Dekko Place Apartments was developed in partnership with Gethsemane Lutheran Church in downtown Seattle. The 50 apartments in Dekko Place serve individuals and families earning between 30 to 60 percent of Area Median Income. Some units are set aside for persons with physical or developmental disabilities.

Karlstrom Apartments is named for Compass Housing Alliance founders Otto and Alva Karlstrom. The 23 studio apartments in the Karlstrom serve individuals earning 30 to 50 percent of Area Median Income. The property is in the old Compass Center building, adjacent to our Pioneer Square headquarters. All units are currently filled by formerly homeless individuals with Section 8 or Shelter Plus Care subsidies.

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for homeless and low-income people in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community.  We recognize the value that different perspectives and cultures bring to the organization. To learn more about the agency visit www.compasshousingalliance.org.

LOCATIONS: Dekko Place & Karlstrom Apartments both downtown Seattle

REPORTS TO: Director of Housing Services

FLSA STATUS: Exempt

SCHEDULE: Monday-Friday Days with occasional evenings and weekends as needed

SALARY RANGE: DOE and within Compass ranges

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.

  • Coordinate daily operations of programs.

  • Hire, train, schedule, and supervise front line staff: regular and relief staff, and interns to insure effective delivery of trauma-informed services.

  • Provide emergency backup shift coverage when needed.

  • Provide supportive crisis counseling and case management services to program participants as needed with clearly documented client case notes.

  • With Program Manager, assure the maintenance of all necessary logs, records, reports, and statistics.

  • Participate in ongoing training and program development.

  • Build and maintain a network of community providers/services to address client needs; liaise as required with external partners.

  • Train and ensure the enforcement of program policies and agency rules.

  • Provide de-escalation and crisis intervention with clients and, act as a model for front-line staff.

  • Work in conjunction with other Compass Housing Alliance programs to support agency mission.

  • Know and understand the contracts and ensures compliance of contracts are being met.

  • Keep immediate superior promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.

  • Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.

  • Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.

  • Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.

SUPERVISORY RESPONSIBILITIES

  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Directly supervises up to 3 or more employees.  Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

KNOWLEDGE,  SKILLS, AND ABILITIES

  • Knowledge of program services, local resources, and services for individuals who are low-income and homeless, as well as the ability to develop a network of providers to serve needs of agency clients.

  • Ability to coordinate, supervise and direct the work of others to achieve results. 

  • Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to clients.

  • Knowledge of best practices in de-escalation, crisis intervention, and stabilization skills.

  • Ability to set and maintain boundaries in a professional manner.

  • Ability to follow agency policy and procedures to maintain safety and security within the facility.

  • Ability to enter data accurately; create log entries and case notes; prepare written reports and generate statistical reports.

  • Promote a team environment that values, encourages and supports differences.

  • Ability to work independently and as part of a team particularly to be able to exercise sound decision making in the absence of supervision, with strong collaboration skills.

  • Sensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation.

  • Excellent written and oral communication skills with ability to communicate effectively about technical problems and solutions.

  • Strong problem solving, time and project management skills are required to be successful in this role.

  • Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology.

  • Valid WA driver’s license, proof of insurance, and a driving record that meets Compass standards, required.

EDUCATION AND/OR EXPERIENCE

  • Bachelor’s degree in social work or related field strongly desired, master’s degree a plus; or equivalent combination of education and related experience.

  • Minimum of one years’ experience in a human services setting dealing with issues of homelessness or supportive housing, mental illness, substance abuse, employment, domestic violence, etc. strongly desired.

  • A minimum of 1 years’ experience in direct supervision/management of people, desired.

  • Familiarity with issues of homelessness, mental illness, substance abuse, sexual assault, and/or domestic violence, desired.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk and hear.

  • The employee is frequently required to stand, walk, use hands to finger, handle, or feel, type, and reach with hands and arms; and requires the ability to occasionally push, pull, lift and/or carry supplies up to 20 pounds.

  • Work takes place in a housing environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.

  • Travel to program sites and meetings outside the office and around the county are necessary.

Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create and edit documents, listen and participate verbally at meetings. 

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at HRInfo@compasshousingalliance.org.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse tenant community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our client community includes the physically and mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve. This position is eligible for occasional remote work only.

EQUAL OPPORTUNITY EMPLOYMENT

Compass Housing Alliance is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce. Compass Housing Alliance takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours.

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