Job Details

Computer Support Specialist
Working Title Computer Support Specialist
Position # 19026C
Department IT Store
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Employment Status:
Full time (29-40 Hrs)
Closing:
5/24/19
Proposed Salary Range:
$35,554.00
Type of Employment:
Staff
Location:
ASU-Jonesboro

Position Summary:

The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.

Duties & Responsibilities:

  • Answer the help-desk phone Responsible for assisting faculty and students with questions or problems related to on-line course content
  • Provide prompt and helpful feedback to individuals requesting assistance
  • Maintain the help-desk database
  • Prepare help-desk data reports
  • Responsible for assisting faculty and staff with questions or problems relating to a particular area including hardware, software, and network issues
  • Perform other related duties as required or assigned

Knowledge/Skills/Abilities:

Knowledge of the limitations and use of mainframe and microcomputer hardware and software

Ability to analyze computer system problems or errors and devise corrective meA-Stateres, write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution, read and interpret technical literature and evaluate product acceptability and/or quality, manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment, and code, test, and debug computer programs and write program documentation.

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance

Other:

Works under the supervision of the Manager for the Help Desk.

Minimum Qualifications:

The formal education equivalent of a Bachelor's Degree in Computer Science, Computer Applications, Mathematics, or a related field

Two (2) years of experience in computer support

OR

Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting plus four years experience in computer support plus one year of supervisory experience.

Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

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