2018-19 Front Office Administrator

Location: Arthur Ashe Charter School


Creating and inspiring great open admissions public schools in New Orleans


About FirstLine Schools

In 1998, FirstLine Schools started the first charter school in New Orleans.  FirstLine now operates five K-8th grade schools and a high school. Our mission is to create and inspire great open admissions public schools in New Orleans.

Our faculty is a diverse and talented group dedicated to our students’ success and to their own growth as teachers.  Our schools are led by leaders who hold themselves accountable for student achievement and teacher development.

Position Summary:

The Front Office Administrator is responsible for building a welcoming environment for families, staff, and visitors.  The FOA manages the school’s image through the front office.  In addition, the FOA is responsible for inventory, data management, and administrative assistance.

Position Responsibilities:


  • Creates and maintains a welcoming and efficient front office that emphasizes organization, professionalism, courtesy, flexibility, and teamwork

  • Greets and announces all school visitors appropriately

  • Assists guests in utilizing the LobbyGuard system

  • Checks the LobbyGuard system for any “VOID” issues with visitors

  • Uses proper telephone etiquette and directs calls appropriately to school staff

  • Provides needed assistance to and communicates effectively with leadership and school staff

  • Is attentive, patient, and fair with students

  • Treats parents and other visitors as valued and respected customers

  • Supports school leadership with parent and community meetings by arranging meetings, follow up communications, etc.

  • Leads on obtaining feedback post-meetings in order to continuously improve

Grade Level Experiences and Staff Events

  • Coordinates grade level experiences including planning, purchasing, etc.

  • Coordinates staff events, i.e. teacher appreciation week

Inventory and Facilities Management

  • Provides health and medical nursing support (form collection from students)

  • Manages staff communications

  • Manages student/family communications

  • Coordinates student entrance/exit procedures and  student tracking

  • Coordinates purchasing and procurement

  • Manages petty cash and small sum accounting for sports, etc.

  • Oversees business office form processing and management

  • Oversees field trip preparations and processing

  • Supports school safety procedures

  • Oversees logs and transportation tracking support (School Operations Manager leads on this)

Student Records

  • Leads on the collection of all student documentation

  • Supports enrollment paperwork process and communicate with parents around enrollment

  • Manages student records for new students, withdrawals etc.


Education & Experience:

  • High school diploma/Associate’s or Bachelor’s degree

  • Familiarity with office equipment such as computers, fax machines, calculators, and photocopiers, as well as word processing and spreadsheet programs

  • Passion for improving educational opportunities for urban students and for building a strong, mission-driven organization

  • High level of proficiency in Microsoft Word and Excel

  • Excellent communication and interpersonal skills

  • Takes initiative and is solution-oriented

  • Excellent computer skills including school databases

  • Commitment to FirstLine Schools’ mission, vision and growth


Desired Qualities & Characteristics:

  • Believe in every student’s ability to achieve in a rigorous college or career prep curriculum

  • Achieve results based on agreed-upon expectations

  • Take personal responsibility

  • Highly detail-oriented

  • Collaborate effectively with a range of stakeholders

  • Share a commitment to creating great schools in New Orleans

  • Strong written and verbal communication skills

  • Model the FirstLine Commitments 

    • We Keep Learning
    • We Work Together
    • We Are Helpful
    • We Are the Safekeepers of our Community
    • We Share Joy
    • We Show Results

Physical Requirements:

  • While performing the duties of this job, the employee may be required to sit, walk, stand, talk, and hear.

  • Light lifting of equipment may be required (up to 20 lbs.)


FRONT OFFICE ADMINISTRATOR reports to: School Leadership

How to Apply: Please apply online via: http://www.firstlineschools.org/careers

Salary is competitive and commensurate with experience. FirstLine Schools offers a comprehensive benefits package with a generous 403b plan.

FirstLine Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.


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