2017-2018 School Operations Manager

Location: FirstLine Network


Creating and inspiring great open admissions public schools in New Orleans


About FirstLine Schools


In 1998, FirstLine Schools started the first charter school in New Orleans, which became the highest performing open admission middle school in the city.  FirstLine now operates four K-8th grade schools and a high school.  Our mission is to create and inspire great open admissions public schools in New Orleans. We do this by:


  • Ensuring college and career readiness for all students, as demonstrated by achievement, aspiration, love of learning, and confidence
  • Providing a rich variety of education experiences to nurture our students’ character, health, and active citizenship
  • Developing the skillfulness of our team members
  • Building a sustainable organization that facilitates our long-term success


Our faculty is a diverse and talented group dedicated to our students’ success and to their own growth as teachers.  Our schools are led by leaders who hold themselves accountable for student achievement and teacher development.


Position Summary:

FirstLine Schools is looking for strong candidates for the role of School Operations Manager for one of our K-8 schools or our high school. The School Operations Manager is responsible for operations, financial administration, facilities & IT, and team management. SOMs must be highly efficient across varied functions as the job encompasses large-scale project management (i.e. school-wide event management) as well as detail-oriented accuracy (i.e. compliance and finance reports). The SOM must be a highly effective team leader, motivating and influencing his/her team to consistently deliver high quality results as well as devising systems and procedures to increase productivity across all staff and all functions.

Position Responsibilities:

Facilities Management

  • Coordinates the logistics of construction warranties and capital improvements, as needed
  • Maintains asset inventory of all capital items and building system equipment
  • Maintains school facility compliance with state and local code requirements
  • Ensures compliance with emergency preparedness by managing the school’s crisis plan and coordinating consistent, effective practice of fire drills and lockdown procedures
  • Manages school-site security, including key control, alarm code access, and security perimeter
  • Acts as local manager for facilities maintenance, custodial, security, and other third party service contracts, ensuring ongoing monitoring and implementation of contracts


Financial Administration

  • Assists school leadership in reviewing monthly financial reports and updates monthly financial projections
  • Provides site-based support in preparation for year-end audits as well as any site audits from state or federal agencies in coordination with FirstLine network staff
  • Provides financial oversight and ensure school-wide proper adherence to financial policies and procedures
  • Follows fiscal policies regarding procurement and vendor payments, including the appropriate completion of purchase orders and approval of vendor invoices
  • Manages and reconciles school’s petty cash, credit cards, and checkbook


School Logistics

  • Supports all operational and logistical projects for school 
  • Responsible for site-level procurement of supplies, materials, equipment, and inventory management
  • Serves as the local manager for third party service contracts, ensuring ongoing monitoring and implementation of contracts
  • Responds to and resolves routine internal and external inquiries with parents, employees, and school organizations
  • Supports planning and implementation of emergency plan as needed

Event Management

  • Coordinates logistics for school field trips, events, and extra-curricular activities
  • Provides coordination and support for internal and external events at the school site, including after-hours events and facilities use agreements
  • Act as part of Network Operations team to support set-up/break-down for network-wide PD events


Information Technology

  • Coordinates technology implementation (planning, procurement, and training)
  • Manages IT Coordinator


  • Manages school bus routes and rosters, increasing efficiency and ensuring accurate data from all transportation systems
  • Manages communication with transportation service provider(s), troubleshooting issues with buses or riders on a daily basis, and ensuring appropriate quality and timeliness


School Food Services

  • Manages communication with food services, ensuring appropriate quality and timeliness, supporting compliance and troubleshooting issues


  • Works with school personnel and FirstLine network personnel to maintain integrity and accuracy of student records, including maintenance and tracking of attendance and retention
  • Prepares reports on site operations as requested by school or network staff


Enrollment and Recruitment

  • Serves on enrollment team at school site and, as required, leads the enrollment process by working with the school leadership, secretaries, teachers, and central enrollment department/advertising to meet enrollment targets
  • Assists with recruitment campaign for students (e.g., new students, intent to attend, waiting lists) including engagement in local marketing initiatives, demographic analysis, and coordination with local/regional communications specialists

Team Management

  • Manages day to day activities of designated non-instructional staff, at the discretion of the school leader, managing from two to five staff members, depending on the school
  • Supervises development of professional growth plans and training for designated non-instructional staff
  • Cooperates with network staff to track employee information including new hire paperwork, contact information, compensation, vacation/sick days, recruitment screening, background checks, etc.
  • Serves as a member of the school leadership team

Risk Management

  • Acts a member of the school crisis team, working with the School Director to ensure all reports are completed and any necessary changes to policies and procedures are made
  • Works as school liaison for any Workman’s Compensation issues due to staff workplace injury
  • Conducts regular walkthroughs to mitigate any facilities-based issues, working with the maintenance team and/or outside contractors, as necessary


Education & Experience:

  • Bachelor’s or higher degree
  • 2-5 years in nonprofit management, facilities management or school operations management
  • Dedication to the FirstLine mission and vision for open admissions education
  • Demonstrated record of exceptional organizational, analytical and communication skills
  • Demonstrated ability to work effectively with a diverse population of stakeholders
  • Comfortable with database management
  • Highly proficient in Microsoft programs and with the Google Apps for Education Suite
  • Ability to do basic facilities problem-solving and minor fixes (preferred)


Desired Qualities & Characteristics:

  • Believe in every student’s ability to achieve in a rigorous college or career prep curriculum
  • Achieve results based on agreed-upon expectations
  • Take personal responsibility
  • Highly detail-oriented
  • Collaborate effectively with a range of stakeholders
  • Share a commitment to creating great schools in New Orleans
  • Strong written and verbal communication skills
  • Model the FirstLine values of Service, Learning, Collaboration and Results


Physical Requirements:

  • While performing the duties of this job, the employee may be required to sit, walk, stand, talk, and hear.
  •  Light lifting of equipment may be required (up to 20 lbs.)


SCHOOL OPERATIONS MANAGER reports to: School Director (Dotted line to Director of Operations / COO)


How to Apply: Please apply online via: http://www.firstlineschools.org/careers


Salary is competitive and commensurate with experience. FirstLine Schools offers a comprehensive benefits package with a generous 403b plan.


FirstLine Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

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