2018-2019 Community Liaison

Location: FirstLine K-8th Grade Schools


FirstLine Schools:  COMMUNITY LIAISON (Bilingual-Spanish)

Creating and inspiring great open admissions public schools in New Orleans


About FirstLine Schools


In 1998, FirstLine Schools started the first charter school in New Orleans, which became the highest performing open admission middle school in the city.  FirstLine now operates four K-8th grade schools and a high school.  Our mission is to create and inspire great open admissions public schools in New Orleans. We do this by:


  • Ensuring college and career readiness for all students, as demonstrated by achievement, aspiration, love of learning, and confidence
  • Providing a rich variety of education experiences to nurture our students’ character, health, and active citizenship
  • Developing the skillfulness of our team members
  • Building a sustainable organization that facilitates our long-term success


Our faculty is a diverse and talented group dedicated to our students’ success and to their own growth as teachers.  Our schools are led by leaders who hold themselves accountable for student achievement and teacher development.


Position Summary:


This person will be key to our school’s enrollment success by utilizing plans to increase communication with our current and prospective parents and families while building Wheatley’s and FirstLine Schools’ brands.


  • Administration
    • Responsible for assisting Front Office Associates with building a welcoming environment for families, staff and visitors by helping to manage school’s image through direct interaction with parents, community, neighbors, and visitors
  • Communications & Student Recruitment
    • Serves a primary point of contact to assist parents, guardians, and community members with their issues and information needs
    • Assists in the development and implementation of the school’s student recruitment plan. Works with the school Business Manager, Network Director of Communication and Community Partnerships and student recruitment committee to implement the network’s communication and student recruitment marketing strategy
    • Responsible for developing and managing internal/external communications, student recruitment, family engagement, and special projects (as needed)
    • Translates all documents and interprets for English as a Second Language families
    • Updates school website (about 1-2 hrs per week)
    • Assists with media visits
  • Extracurricular Programming & Events
    • Develops, coordinates, and implements all before and after school extracurricular programs, activities, and events including before/after care, tutoring, mentoring, clubs, direct services, student activities, and community events
    • Serves as afterschool and extracurricular program and activities liaison between the school and the students, teachers, volunteers, partner organizations, and families
    • Recruits, cultivates, trains, evaluates, manages, and coaches volunteers and paid staff members to facilitate before and after school extracurricular programs and activities while ensuring safety and successful participation of all served.
    • Documents all extracurricular programs and procedures, including attendance, safety monitoring, and quality monitoring

Position Responsibilities:



  • Assists the Front Office Associates 3-4 hours per day
  • Helps create and maintain a welcoming and efficient front office that emphasizes organization, professionalism, courtesy, flexibility, and teamwork
  • Helps greet and directs school visitors appropriately including utilizing the LobbyGuard visitor system and with any “VOID” issues
  • Uses proper telephone etiquette and directs calls to most appropriate staff
  • Attentive, patient, and fair with students, parents, staff, and visitors
  • Treats parents and other visitors as valued and respected community members
  • Supports with student arrival and/or dismissal procedures



  • Maintains communication with leadership and staff
  • Develops and maintains regular, effective two-way communications between school and families as well as between school and community (including implementation of parent communication plan, flyers, newsletters, etc)
  • Works with faculty, staff and network student recruitment team to create and assist in implementation of student recruitment plan for the school, including timeline of events
  • Assists with selection of student recruitment and marketing collateral
  • Leads, organizes, promotes, and attends student recruitment events throughout the year and identifies recruitment opportunities
  • Plans effective use of collateral and swag, gathers materials, physical sets-up and takes-down, helps with staff events
  • Recruits faculty and staff participation in recruitment and other activities
  • Maintains and promotes monthly school/network/community events calendar
  • Assists in celebrating successes at school and within the network
  • Acts as a member of the Community Engagement Committee
  • Acts as a member of the Communications Communities
  • Builds relationships with faculty, families, and students a to provide effective services, including supporting school staff and families whenever possible
  • Bilingual/translation duties on documents and in person


Extracurricular Programming & Events

  • Coordinates staff events, i.e. teacher appreciation week
  • Acts as a liaison between community partners and Phillis Wheatley
  • Conducts observation of after school classes daily to ensure high quality programming
  • Publishes flyers of upcoming sporting events and relevant activities for students, staff, & families.
  • Ensures attendance is taken by after school activity leaders and coaches daily
  • Ensure activity leaders are consistent with After School Activities routines and procedures, including hallway passes, transitions, disciplinary referrals, and dismissal
  • Maintains frequent contact with families of student in After School Activities
  • Ensures students are safely dismissed from school & communicates with tardy parents
  • Assists with student transitions and ensure they are calm and orderly
  • Reviews activity leader résumés yearly and updates as needed
  • Plans & communicates staff culture events
  • Coordinates student experiences and acts as a liaison between the Operations & Business Manager, Academy Leaders, & community partners
  • Determines (with teachers) which students need specific instruction, creating students’ schedules, and monitoring progress in a hands-on manner
  • Continuously monitors program quality, observes all program classes, coordinates observations of school leadership and other program stakeholders, and makes adjustments to ensure ongoing program improvement
  • Communicates regularly with school personnel and parents/guardians to ensure successful participation for all enrolled in the program (includes creating special opportunities for parent involvement such as topical “family nights” and other events)
  • Coordinates efforts of partner organizations providing services at school sites to make sure that individual students’ needs are addressed
  • Keeps careful records of student, volunteer and partner involvement and submit records in a timely manner
  • Participates in parent and community volunteer recruitment process
  • Conducts parent and community volunteer orientations & trainings at his/her host site
  • Supervises volunteers and conduct volunteer, teacher, student, and parent evaluations at his/her host site
  • Identifies, coordinates field trips and special events, including planning, purchasing, recruiting, evaluation, etc
  • Supervises all extracurricular program staff and volunteers
  • Ensures that teachers/artists have the necessary materials/supplies needed
  • Monitors extracurricular classes to make sure teachers are engaging students in activities per best practice guidelines
  • Collects and approves payroll records for all staff and volunteer records including submitting to network office as directed



  • Takes on other duties as assigned by Director and/or Business & Operations Manager



Education & Experience:


  • Bachelor’s degree required. Master’s degree preferred
  • Bi-lingual (Spanish) required
  • Teaching or youth development experience preferred
  • Familiarity with office equipment such as computers, fax machines, calculators, and photocopiers, as well as word processing and spreadsheet programs
  • Passion for improving educational opportunities for urban students and for building a strong, mission-driven organization
  • High level of proficiency in Microsoft Word and Excel
  • Excellent communication and interpersonal skills
  • Takes initiative and is solution-oriented
  • Excellent computer skills including school databases
  • Commitment to FirstLine Schools’ mission, vision and growth
  • The ideal person for this position will have the capability to organize and align activities with the annual goals of recruiting students and disseminating appropriate marketing tools to assist prospective families in their school choices while working with the FLS communications team to ensure awareness of the FLS brand throughout the city through targeted marketing.


Desired Qualities & Characteristics:


  • Believe in every student’s ability to achieve in a rigorous college or career prep curriculum
  • Achieve results based on agreed-upon expectations
  • Take personal responsibility
  • Highly detail-oriented
  • Collaborate effectively with a range of stakeholders
  • Share a commitment to creating great schools in New Orleans
  • Strong written and verbal communication skills
  • Model the FirstLine values of Service, Learning, Collaboration and Results


Physical Requirements:


  • While performing the duties of this job, the employee may be required to sit, walk, stand, talk, and hear.
  •  Light lifting of equipment may be required (up to 20 lbs.)


COMMUNITY LIAISON reports to: School Operations Manager


How to Apply: Please apply online via: http://www.firstlineschools.org/careers


Salary is competitive and commensurate with experience. FirstLine Schools offers a comprehensive benefits package with a generous 403b plan.


FirstLine Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.


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