2018-2019 IT Coordinator

Location: FirstLine Network


FirstLine Schools:  IT COORDINATOR

Creating and inspiring great open admissions public schools in New Orleans


About FirstLine Schools


In 1998, FirstLine Schools started the first charter school in New Orleans.  FirstLine now operates four K-8th grade schools and a high school.   Our mission is to create and inspire great open admissions public schools in New Orleans. We do this by:


  • Ensuring college and career readiness for all students, as demonstrated by achievement, aspiration, love of learning, and confidence

  • Providing a rich variety of education experiences to nurture our students’ character, health, and active citizenship

  • Developing the skillfulness of our team members

  • Building a sustainable organization that facilitates our long-term success


Our faculty is a diverse and talented group dedicated to our students’ success and to their own growth as teachers.  Our schools are led by leaders who hold themselves accountable for student achievement and teacher development.


Position Summary:


The IT Coordinator will be responsible for managing, troubleshooting, and updating the software and hardware used by the students and staff at the school. This position will also support FirstLine's increasing growth and utilization of Personalized Learning Initiatives that include classroom and lab device deployments. The ideal candidate will be able to multi-task and easily prioritize problems. He or she should also have excellent customer service skills and will have the opportunity to collaborate with school staff to update and streamline the school’s IT systems.


Position Responsibilities:


Software Support

  • Understands software functionality and identifies the right software solution for each situation

  • Troubleshoots and problem solves for unique software

  • Provides support and consistently works with Google Apps for Education (G-Suite)

  • Provides support and consistently works with with databases systems at a general knowledge level

  • Provides support and consistently works with Active Directory and Windows Server 2008, Windows Server 2012, Windows Server 2012 r2

  • Provides support and consistently works with Windows 7, Windows 8/8.1, Windows 10, OS X, Chrome OS

  • Provides support and consistently works with surveillance system software

  • Provides support and consistently works with ticket management system


Hardware Support

  • Knowledge of networking theory and implementation, WAN experience a bonus

  • Understanding of building level networking deployments

  • Provides copier support

  • Troubleshoots hardware and software issues with end user devices (computers, phones, document cameras, etc.)

  • Seeks out and expands skill-sets to gain greater troubleshooting skills

  • Provides direct user support

  • Provides support for mission-critical objectives (Personalized Learning, Blended Learning Labs, etc)

  • Support with installation/repair of networking and server equipment

  • Knowledge of working with audio and visual equipment


Customer Service

  • Has professional and personable interactions with staff and students

  • Responds to ticket system, supervisor requests, and ongoing IT needs

  • Prioritizes needs and escalates issues as needed

  • Provides unprompted updates about ongoing situations

  • Willing to innovate and adapt to find the solution to the issue at hand

  • Ability and willingness to provide support at other FirstLine sites and occasionally after hours and weekends

  • Offer Professional Development for staff assistance with a variety of systems (copiers, content filter, G-Suite services, etc.)


Education & Experience:


  • B.A. or B.S. in related field or equivalent experience with IT support

  • Experience managing technology and information systems, preferably in an educational setting, preferred

  • Thorough knowledge of a range of technologies from desktop computers to P2P server/client inter-connectivity

  • Ability to communicate complicated technological information in a clear and concise manner

  • Willingness to continuously update his or her IT knowledge base

  • Experience working with children in an educational capacity preferable


Desired Qualities & Characteristics:


  • Believe in every student’s ability to achieve in a rigorous college or career prep curriculum

  • Achieve results based on agreed-upon expectations

  • Take personal responsibility

  • Highly detail-oriented

  • Collaborate effectively with a range of stakeholders

  • Share a commitment to creating great schools in New Orleans

  • Strong written and verbal communication skills

  • Model the FirstLine values of Service, Learning, Collaboration and Results

  • Knowledgeable of working with Microsoft Office and Google Drive applications


Physical Requirements:


  • While performing the duties of this job, the employee may be required to sit, walk, stand, talk, and hear.

  • Light lifting of equipment may be required (up to 20 lbs.)


IT COORDINATOR reports to: School Operations Manager


How to Apply : Please apply online via: http://www.firstlineschools.org/careers


Salary is competitive and commensurate with experience. FirstLine Schools offers a comprehensive benefits package with a generous 403b plan.


FirstLine Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.


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