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Teller, CSO (11/13/18)

Location: Client Services Office (CSO)
Job Code: 2018NOV13
# of Openings: 2

Description

TELLER

ABOUT THE POSITION: As a member of the Client Services Office (CSO), the Teller greets clients at the teller window to serve their banking needs, deliver their mail, provide ORCA Lift enrollment, and provide referrals and information about emergency services. The Teller is an important CSO team member who works closely with Case Managers and other program staff to provide effective and compassionate support to our homeless and low income client population. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).  

ABOUT THE PROGRAM: Located in Pioneer Square, our Client Services Office (CSO) provides free mail, Payee Case Management, ORCA Lift cards and banking services for homeless and low-income people. For those who are homeless, a mailing address provides stability and the opportunity to apply for benefits, seek employment, access resources and exercise the right to vote. One of our most basic services, access to the CSO is available on a drop-in basis during regular business hours.

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for homeless and low-income people in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. We recognize the value that different perspectives and cultures bring to the organization. To learn more about the agency visit www.compasshousingalliance.org.

LOCATION: Headquarters Pioneer Square

REPORTS TO: Program Manager

FLSA STATUS: Non-Exempt

SCHEDULE #1: Monday-Friday 8:30am-4:30pm with monthly staff meetings 3rd Thursday 4-5pm

SCHEDULE #2: Monday-Friday 8:30am-4:30pm with monthly staff meetings 3rd Thursday 4-5pm

SALARY RANGE: $15.76 per hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties, responsibilities, and activities may change or be assigned at any time. The employee in this position must be able to read, write, and understand English.

Social Services

  • Provide accurate, efficient and friendly cash teller services in a fast paced, high volume department.
  • Greet the public with respect and dignity at the reception window, including staff, volunteers and donors..
  • Provide information and referral to appropriate services based on client needs.
  • Assist with mail sorting and distribution to those using Compass as their mailing address. Provide ORCA Lift enrollment.
  • Receive guests and give information about various Compass services

Leadership

  • Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
  • Project a favorable image of the organization to promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas of endeavor.
  • Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.

SUPERVISORY RESPONSIBILITIES

  • None.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Demonstrated ability to accurately and efficiently perform cash handling duties in a fast-paced environment with constant public contact.
  • Demonstrated knowledge of existing social services in the Seattle area for people who are homeless and low income.
  • Demonstrated knowledge of best practices in de-escalation and conflict resolution. 
  • Ability to multi-task with attention to detail and follow through
  • Ability to work independently and as part of a team.
  • Promote a team environment that values, encourages and supports differences.
  • Ability to work independently and as part of a team particularly to be able to exercise sound decision making in the absence of supervision, with strong collaboration skills.
  • Sensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation.
  • Excellent written and oral communication skills with ability to communicate effectively about technical problems and solutions.
  • Strong problem solving, time and project management skills are required to be successful in this role
  • Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology.  

EDUCATION AND/OR EXPERIENCE

  • An Associate’s degree is strongly desired, Bachelor’s degree preferred in social work, finance, or related field.
  • A minimum of 1 years’ experience in a social service setting preferably dealing with issues of homelessness, desired.
  • A minimum of 1 year demonstrated customer service experience, required.
  • A minimum of 6 months of experience working in cash handling, required.
  • Proficiency in Spanish or other languages, desired
  • Familiarity with issues of homelessness, mental illness, substance abuse, sexual assault, and/or domestic violence, desired.
  • Or relevant work experience, certificate and/or equivalent continuing professional development or education.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • The employee is frequently required to stand, walk, use hands to finger, handle, or feel, type, and reach with hands and arms; and requires the ability to occasionally push, pull, lift and/or carry supplies up to 20 pounds.
  • Work takes place in a services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.

Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create and edit documents, listen and participate verbally at meetings. 

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at HRInfo@compasshousingalliance.org.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse tenant community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our client community includes the physically and mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve. This position is not eligible for remote work, it requires onsite work only.

EQUAL OPPORTUNITY EMPLOYMENT

Compass Housing Alliance is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce. Compass Housing Alliance takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours.





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Compass Housing Alliance   77 S. Washington St., 5th Floor   Seattle, WA 98104  //  206.474.1000FacebookTwitterLinkedIn