Position Description

eCommerce Customer Service Agent - Spanish Speaking
Location Corporate Headquarters
City Huntington Beach
State/Territory California
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Requisition Number:
3990
Division:
Ecommerce
Employment Duration:
Full time
Employment Status:
Regular
Shift:
1st

Company Overview


Boardriders, Inc., is the world’s leading action sports and lifestyle company that designs, produces and distributes branded apparel, footwear and accessories for Boardriders around the world. The Company’s apparel and footwear brands, represent a casual lifestyle for young‐minded people who are inspired by a passion for outdoor action sports. The Company’s Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, VonZipper, Xcel, Kustom and Palmers brands have authentic roots and heritage in surf, snow and skate. With approximately 10,000 team members globally, the Company’s products are sold in more than 110 countries in a wide range of distribution, including surf shops, skate shops, snow shops, its proprietary Boardriders stores and other Company‐owned retail stores, select department stores and through various e‐ commerce channels.


Boardriders is an Equal Opportunity and Affirmative Action Employer including: Minorities/Women/Individuals with Disabilities/Protected Veterans

SUMMARY:

The eCommerce Customer Service Agent will interact with our customers providing information in response to products, orders, shipping and warranties, while handling customer issues effectively and efficiently. The ideal candidate will be pleasant, upbeat, and service oriented 

 

RESPONSIBILITIES:

  • Provide support for online customers and Amazon customers for all of North America
  • Daily Email, Phone and Live Chat
  • Assist with Warranty Customers
  • Provide team support in a Call Center environment
  • Meeting set KPI’s related to volume and quality of work

 

REQUIRED EXPERIENCE/SKILLS/EDUCATION:

  • Previous Customer Service experience an advantage
  • Must be well spoken in English and have proper phone and email etiquette.
  • Must be proficient in typing and communication
  • Microsoft Word, Excel, Outlook
  • Comfortable working in a fast-paced environment

PREFERRED EXPERIENCE/SKILLS/EDUCATION:

  • Bilingual (Spanish)
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