Position Description

Analyst II, Voice Services Operations
Location Blooming Grove, NY Corporate
Working Hours
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Power to Succeed 2018

Description: This position is responsible for the analysis and reporting of technical and financial areas that support Voice Services Operations.

Department support includes, but is not limited to:

  • Fixed Circuit Cost Optimization.
  • Circuit Vendor Invoice Validation.
  • Management of Circuit Inventory and ATAC Circuit Rates Table.
  • Analyze financial impact of engineering change orders.
  • Manage PON Status, EWO and disconnect process.
  • Forecast monthly and annual phone expense and report initiatives to achieve cost reduction targets.
  • Filter and analyze call detail records for engineering, customer service or regulatory use.
  • Maintain Voice Services Operations contract database.
  • Management and monthly reporting of SLA credits with carriers and NOC.
  • New Market and Revenue Analysis.
  • Annual CSG database audits.
  • Quarterly reporting of international commercial customer telephony fraud.
  • Assisting in customer and vendor trouble tickets.
  • Ad-hoc analysis of cost savings and revenue generating initiatives driven by management.

Required Skills:

  • Bachelor's degree required (Mathematics, Computer Science, or related technical field preferred). 
  • Minimum of 3 years’ experience working with large data sets in a database (Access, Excel, PowerPoint and Oracle).
  • Advanced Excel skills required (filtering, pivot tables, formulas and charts) with ability to write macros preferred. 
  • Advanced Access skills required (table creation, queries, large data imports and formulas).
  • Knowledge of SQL and MySQL.
  • Demonstrated Project Management experience.
  • Strong communication and presentation skills, both verbal and written.
  • Ability to successfully build working relationships with internal and external personnel.    

Mediacom Communications is an Equal Opportunity/Affirmative Action Employer.  We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Mediacom's EEO philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment based on the above mentioned characteristics is prohibited.


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