Position Description

Account Delivery Coordinator / Executive Assistant
Location AU | ACT
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About Us:

Kinetic IT has come a long way since opening its doors 25 years ago, growing to become one of Australia’s largest ICT managed service providers with over 1400 staff. With offices in 5 major capitals, we support customers with complex ICT infrastructures, critical data and multi layered environments.

It’s safe to say we’re not a typical service provider- we’re privately owned and operated, and make people and culture a priority. We hire for the long term and have a strong focus on training and development of staff.

Every day our people come to Kinetic IT not just to work, but to be challenged, grow and be part of something bigger.

About the role:

As the Service Delivery Coordinator, you’ll join a newly established, inclusive and personable team; you’ll be excited to come to the office every day. Your role will see you report into the Head of Service Delivery who’s responsible for the delivery of services to Kinetic IT’s newest & largest account. Your role will be to ensure the service levels are being met by working closely with the business and communicating any gaps in delivery. The position will see you planning & coordinating all urgent or reoccurring meetings & deliverables with senior personnel and Kinetic IT stakeholders.

You will also provide administrative support across the account, be involved in complex diary management and provide support to the leadership team. Due to the increasing size of the account and overall complexity, you’ll need to be a forward thinker who’s autonomous with the ability to think outside of the box. No two days will be the same, your focus will change daily so having the ability to be flexible and fluid in your role is extremely important.

 This role will include:

  • Complex diary management for the Head of Service Delivery to ensure optimisation of time;
  • Secretarial duties for internal and external meetings; including preparation of meeting agenda, creation of PowerPoint presentation, recording meeting minutes and follow ups;
  • Creation of reports & email correspondence;  
  • General administrative duties such as arranging stationery, office supplies, catering & team events;
  • Keeping all teams across any Corporate communications;
  • Management & understanding of the needs across a wide range of stakeholders.  


  • Ability to work with teams in different geographical locations;
  • Demonstrated experience in providing professional support to Senior management; 
  • Ability to work independently and show initiative;
  • Exceptional communication & interpersonal skills;
  • Experience working in a project based service delivery function;
  • Process focused with the ability to problem solve & present solutions;
  • Highly organised with strong attention to detail;
  • Ability to effectively operate in a changing environment;
  • Demonstrated ability to effectively prioritise and meet deadlines;
  • Basic understanding of ICT Operations;
  • Advanced skills in Office365.

What’s in it for you?

If you’ve ever had the desire to work in a complex, operational environment, this is for you. No two days will be the same & you’ll be challenged to think outside the box. You’ll enjoy working for one of Australia’s largest Managed Service Providers and will be on the front line of growth activities as our organisational footprint expands in new regions.

How to apply?

Check us out at www.kineticit.com.au. Then, if you think we’re your kind of company, click on the ‘Apply Now’ button. The best bit? Registering your details with us gives you the added benefit of being considered for not just the role advertised, but for any other roles (current and future) with Kinetic IT

Meet some of our staff online at www.kineticit.com.au and, if we look like the type of company you’d like to work with, apply today. You can also send your CV direct to careers@kineticit.com.au quoting OCREQ0008787