Position Description

Client Services | Desk Side Support
Location AU | VIC
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About Us

Kinetic IT was founded on an intent to bring out the best in technology, make a difference and deliver genuine success. Over 20 years down the track we have expanded across Australia, partnering with enterprise organisations who make a genuine contribution to the community, we enhance the human experience through technology. How do we do so? This is where you come in.

About the Role

This role will see you imbedded in of one of Kinetic ITs largest customer environments working to deliver cutting edge technical solutions. You will be responsible for resolving and updating service requests and incidents allocated to the team within the service management tool, this includes software, hardware, remote access and onsite support where required. You’re comfortable working through change, helping contribute to process improvement, you’re no stranger to active directory, with a knack for providing solutions that give our customers amazing service experiences.

Sound like your kind of role? You’ll be comfortable to demonstrate the following:

  • Experience in desktop support with a background using MS and Windows 7/10
  • Previous involvement with Windows 10, Office 365 and Skype for Business roll-outs
  • Foundations of networking, troubleshooting and level 2 incident requests
  • Excellent written and verbal communication skills
  • Availability to travel, ideally with a driver’s license
  • History of working with a managed service provider or outsourced solution desirable
  • Ability to build strong relationships, understanding customers business’ and their needs

About the Next Steps

Sounds like the role for you? Meet some of our staff at www.kineticit.com.au and if we look like a company you would like to work for please click on the Apply Now button. Registering your details with us gives you the added benefit of being considered not just for the role advertised, but for any other roles (current and future) with Kinetic IT.

Please note, this position will require the successful candidate to be an Australian Citizen to gain background checks to work on-site. As such only Australian Citizens can be considered for the position.

Meet some of our staff online at www.kineticit.com.au and, if we look like the type of company you’d like to work with, apply today. You can also send your CV direct to careers@kineticit.com.au quoting OCREQ0008172