Position Description

AGSVA Cleared Service Desk Technician
Location AU | ACT
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Kinetic IT is has identified a need for Senior Service Desk Technicians to provide expertise in our exciting new service centre within the Department of Defence.

About us:

Kinetic IT has come a long way since opening its doors 25 years ago, growing to become one of Australia’s largest ICT managed service providers with over 1300 staff. With offices in all major capitals, we support customers with complex ICT infrastructures, critical data and multi layered environments – and we don’t limit ourselves to a single industry or sector.

It’s safe to say we’re not your typical IT Service Provider – we’re privately owned and make looking after our people and culture a priority. Every day our people come to Kinetic IT not just to work, but to be challenged, grow and be part of something bigger.

Kinetic IT  is responsible for managing some of the largest ICT environments in Australia. Our fun, collaborative Service Desk team is famous for providing the best customer service in the industry - and they even have an award to prove it! 

About you:

Day to day your duties will include:

  • Sharing lessons learned and process improvements with the rest of the team.
  • Troubleshooting & investigating IT-related issues over the phone
  • Logging jobs and escalating to cross-functional teams
  • Collaborating with other vendors and service providers
  • Deliver a high-level of customer service, which is proactive, cooperative and dependable by analysing user needs and developing rapport with clients

You will have:

  • Prior experience in an IT service desk environment
  • The ability to learn quickly and follow new processes accurately
  • Strong verbal and written communication skills
  • Ability to carry out shift work on a 24/7 roster is also desirable but not required.
  • Alignment with Kinetic IT's values
  • A Baseline, NV1 or NV2 Clearance is highly desirable.

All candidates must be Australian Citizens and have the ability to obtain an AGSVA based security clearance

How to apply:

APPLY NOW, or contact our Internal Recruitment team by emailing your CV to careers@kineticit.com.au 

Check us out at www.kineticit.com.au to learn more about our company and what we have to offer. The best bit? Registering your details with us gives you the added benefit of being considered for not just the role advertised, but for any other roles (current and future) with Kinetic IT.

Meet some of our staff online at www.kineticit.com.au and, if we look like the type of company you’d like to work with, apply today. You can also send your CV direct to careers@kineticit.com.au quoting 4537