The CNC Managed Services Consultant/Administrator, will have the skills and experience required to take ownership for performing day-to-day management of tasks for the JDE EnterpriseOne technical scope of a project. The responsibilities will be technical in nature and include project activities that may span all Practice Areas involved (Design/Build/Run, Operations Architecture, System Administration, Database, ERP and other technical frameworks, etc.).
This client support work will be performed remotely. As a member of the Denovo CNC Managed Services Group, perform day-to-day CNC support activities within JD Edwards World or EnterpriseOne on various platforms, such as:
Install and manage system across multiple platforms.
Apply ESUs, ASUs, Updates and Tools Release upgrades.
OMW installation, setup and project promotions;
JDE Administration of security, print, batch queues, performance tuning and monitoring via SAW
Set up and JDE manage reports.
Serve as first level escalation for issues
Create and manage environments, pathcodes and instances. Monitor and manage application system performance and availability.
Provide complete and timely support for end users
Keep current and up-to-date with application architecture, ESU and service pack releases, functionality, and other CNC components
Work extensively with the development staff to promote new releases from development to QA and finally production.
Bachelor’s Degree in technical or business area preferred
At least five years of JD Edwards CNC consulting experience.
Must have strong knowledge of JD Edwards CNC functions, including computer languages, operating systems, and technical applications. Must be familiar with JD Edwards system backup/restore requirements.
Must understand the system development process, client deployment options. Experience with a variety of systems and platforms is preferred – Windows, Unix, iSeries, Citrix, WebSphere, JAS, etc.
Professional certification as appropriate.
Ability to interact with third-party technology vendors and partners, as well as internal facilities staff and end-users
Strategic planning and project management experience is a plus.
Excellent service-driven customer-focused skills.
Proven ability to work in both a team environment and independently.
Excellent oral, written and interpersonal communications skills.
Superior project planning and management skills. Strong time management skills and attention to detail.
Proven ability to absorb, master and leverage emerging technologies. Exceptional troubleshooting and problem-solving abilities.
Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner