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Salesforce Administrator

Location: Seattle, WA
Department: Engineering

Description

Porch is seeking a talented Salesforce Administrator to support our growing business teams.  In this new role, you will have the opportunity to work on Salesforce development, maintenance, configuration, reporting and training.  You will also support our teams in maintaining, supporting and improving the Salesforce platform and related systems.  In addition, this role will create and produce various ad hoc and recurring reports.


What You Will Do
 

  • Serve as a Salesforce point of contact for troubleshooting requests from other teams, gathering and reporting on application metrics, building dashboards and using data to correlate and confirm issues
  • Perform configuration and customization of the Salesforce.com platform
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity
  • Execute data migration/cleansing projects
  • Support deployment, maintenance, troubleshooting and resolution for Salesforce
  • Maintain user roles, profiles, security and access settings as needed
  • Develop, maintain, create, and improve validation rules, custom workflows, custom objects, fields, and formulas
  • Recommend best practices to business users and stakeholders.
     

What You Bring

 

  • 5+ years Salesforce.com administration and configuration experience
  • Bachelor’s Degree or equivalent experience
  • Certified Salesforce.com Administrator or equivalent experience
  • Certified Salesforce.com Advanced Administrator or equivalent experience a plus
  • Advanced Usage of Salesforce Data Management Tools
  • Comfortable with configuration, customization, data management (data management tools), campaign management, training and support for AppExchange applications, support for custom integrations
  • Experience with Lightning preferred
  • Experience using bug/project management tools (preferably JIRA)
  • Advanced Excel skills (Macro, Pivot Tables, VLOOKUP)
  • Advanced SQL skills
  • Comfortable leading training sessions about the Salesforce platform and backend
  • Experience in developing processes and creating end-user documentation
  • Solid sense of customer focus and the importance of the voice of the customer
  • Excellent communication skills and collaborates well with cross-functional teams

 

 

 

About Porch 

 

Launched September, 2013, as an online home improvement network connecting homeowners with qualified professionals, Porch has grown into the industry leading partner for the home. With more than 250,000 active professionals across the U.S., Porch partners with large retailers like Walmart, Lowe’s, and Pottery Barn to provide home services fulfillment for their customers, as well as direct-to-consumer access to more than 160 different home services offerings through Porch.com. Focused on assisting customers at every stage of the “home journey” – including moving in, installations, assembly, repairs and ongoing maintenance – last year alone, the company facilitated over 2 million home-related projects, generating almost $1 billion in revenue for small business owners and sole proprietors in specialty areas such as plumbing, roofing, electrical work carpentry, and more.

 




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