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IT Support Specialist

Location: Bellevue, WA
Job Code: 666
# of Openings: 1


Position Summary

Work within a small IT team to provide end-user support for approximately 550 staff in multiple locations. Assist in the day-to-day operation, maintenance, and troubleshooting of corporate desktops, phones, AV equipment and applications.

What You Will Do

  • Diagnose and troubleshoot issues with network connectivity, desktop and server application errors, and hardware malfunctions.

  • Support local & remote users via IT ticketing system, emails, desk-side visits and phone calls.

  • Display patience and professionalism working with employees having a range of computer competencies.

  • Create and manage network user accounts following established procedures.

  • Assist with support of video conferencing and audio/video equipment.

  • Maintain system documentation and update written procedures.

  • Act as the first point of contact for support issues, while actively resolving and escalating issues to senior IT staff.

  • Use strong customer service skills to set expectations and keep staff informed of progress while driving to issue resolutions.

What You Will Bring

  • 2+ years of experience providing 1st tier technical support in Microsoft Windows and Apple Mac environments.

  • Excellent troubleshooting abilities

  • Proven ability to work independently to solve IT-related problems.

  • Strong customer service skills

  • Solid experience with Active Directory and Group Policy, including common tools, best practices, and troubleshooting

  • In-depth knowledge of Microsoft Windows 10 and Apple OSX

  • Strong knowledge of Microsoft Office, Adobe CC suite, and other PC/Mac applications.

  • Proficient at installing and troubleshooting hardware and software

  • Understand LAN networking theory & concepts, including DNS, DHCP, TCP/IP, VPNs, etc.

  • Excellent verbal and written communication skills.

  • AS Degree in related field or equivalent years of work experience.

How You Will Be Successful

  • Communication:  Impeccable written and verbal communication with ability to translate technical information in a non-technical format. You’re able to distill and synthesize complex ideas into concise, meaningful information.

  • Bias for Action : You have an eagerness to take initiative and persist in accomplishing objectives despite obstacles and setbacks. You work to establish the appropriate level of urgency and ownership and resolve requests and incidents accordingly.

  • Great people skills: You know the “how and why” are as important as the “what” and you aim to build effective relationships across internal and external teams. You are mindful of diverse perspectives and engage colleagues in a professional manner.

  • Passion & Pride in your work : You love what you do and take pride in how you can add value. You enjoy teaching process to help colleagues ‘work smarter’ while supporting their project needs.

  • Logical and analytical:  You’re adept at prioritization and organization with attentiveness to detail and consistent follow through.

  • Growth mindset : You thrive in a dynamic and fluid environment because you are a self-starter who is eager to learn, grow and build something great together; building and enhancing programs appeals to you.  You have a desire to stay current on technology trends and Information Technology concepts.

What to Expect

We offer a professional, fun and creative work environment. While we maintain a good balance between work and life, additional hours may be required at peak times or for specific initiatives. Occasionally required to lift objects up to 40 lbs.

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of people so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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