Updated: October / 2018
Exhibit Experience Operations Manager
Division/Department: Exhibits / Exhibit Ops
Reports to: Vice President of Exhibits & Life Sciences
Status: Full Time, Regular, Exempt
Supervisory Responsibilities: yes
As the Exhibit Experience Operations Manager, you are at the forefront of igniting curiosity and delighting our guests through their interactions with our exhibit-based floor experiences. You have exceptional ability to improve and maintain a guest-centric, performance driven approach to exhibit operations. Your talent for mentorship and motivating the Exhibit Operations team with your knowledge of repair and construction methods is unparalleled. You set clear expectations and nurture excellence in your staff. Not only do you lead with knowledge, but also your practical, hands on experience with industrial fabrication tools and equipment. In this unique and vital role, you contribute to the creation of memorable experiences for each one of our guests at Pacific Science Center.
Essential Duties and Responsibilities
- Fabricate and/or maintain compelling experiences and exhibits throughout the halls of Pacific Science Center that ignite curiosity and cultivate critical thinking by delighting and engaging guests and colleagues in science .
- Work collaboratively within and across teams, departments and divisions to bring PacSci’s Guiding Principles to life in every aspect of guest/staff experiences and advance guest-facing initiatives.
- Engage with the Exhibit and Experience Design/Development team on ideation to fabrication and implementation providing technical, practical and creative support throughout that process
- Manage project and fabrication requests, intra and inter team communication, and policies/procedures for the engaging and safe use of Science Center exhibit and experiential spaces.
- Model, “Expect and Nurture Excellence” in your staff and among colleagues. Continually communicate and reinforce divisional and institutional priorities and goals. Provide regular feedback, mentoring and team building. Manage staff payroll and time tracking.
- Actively work to unleash the full potential of team, providing clear direction, compelling purpose and realistic expectations. Cultivate curiosity, remove barriers that limit creativity, solution thinking and cultivate a growth mindset.
- Manage and continually improve Exhibit Operations systems, processes and policies in support of Pacific Science Center’s mission, with an emphasis on efficient, consistent, safe and sustainable practices.
- Oversee exhibit fabrication shops ensuring safety standards are up to date and followed by all shop personnel and external partners
- Ensures all shop personnel and external users receive appropriate training on equipment and safety procedures
- Ensures equipment is properly maintained, supplied and inventoried
- Plan, prepare and supervise the installation and de-installation for both internal and externally designed exhibit experiences including traveling exhibits, setting work priorities for the Exhibit Operations Team
- Ensure that Exhibit Operations contributes to PacSci operations as a Smart and Responsible Business by developing and actively managing the Exhibit Operations budget including monthly reconciliation. Ensure that any budget related contract requirements are met
- Other projects and responsibilities may be added at the company’s discretion.
Job Requirements and Qualifications
Education and Experience:
- At least five years of fabrication and/or experience/exhibit operations management including direct staff and budget oversight within experience based industries such as hands-on museums, live theatre and production, theme parks, etc., where the focus has been on repair, maintenance and fabrication
- Project Management experience with demonstrated ability to deliver work on time, on budget with high levels of quality and exceeding client expectations
- Experience implementing continuous improvement strategies
Licenses and Certificates:
- Fork lift driver certification
- Continuous improvement strategies
- General project management practices such as Agile, Scrum, and Six Sigma
- Computer aided drawing tools such as CAD, SketchUp
- Methods of repair, maintenance, fabrication and construction in both traditional (standard equipment/commercial shop, commercial applications) and non-traditional (one-off design & fabrication scenarios such as theatre sets & props, interactive such as hands-on museums and/ or themed park/high user scenarios)
- Green practices and the application to general fabrication
- General comprehension of relevant digital media hardware and software options in the digital experience ecosystem
- Proven project management skills
- Practical working and hands on knowledge of industrial fabrication tools and equipment
- Strong leadership, motivational and collaboration skills
- Excellent verbal and written communication skills
- Demonstrated strategic thinking skills
- Demonstrated mentoring and team building skills
- Exceptional judgement and effective decision-making skills
- Proficiency in Microsoft Office and computer aided drawing; SharePoint a plus
- Create, interpret and help others understand and translate technical drawings
- Develop and track multiple projects and complex budgets simultaneously
- Analyze effectiveness of, learn and deploy relevant new technologies
- Learn about and adapt relevant best practices and useful trends in exhibit operations to general informal science learning and entertainment practices
- Design, develop, administer and evaluate a range of systems, policies and protocols as needed for improvement and to address evolving priorities.
Equal Employer Opportunity (EEO) Statement:
The Pacific Science Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Pacific Science Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Pacific Science Center expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Pacific Science Center’s employees to perform their job duties may result in discipline up to and including discharge.
This position description generally describes the principle functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.