Assistant Manager - Recovery Services

Location: NC - Sanford
Department: 1000 - Recovery Services


Assist in the management of the Recovery Services division, reporting directly to the VP of Recovery Operations.

Job Responsibilities:

  • Assist with the management and coordination activities of commercial drivers and administrative personnel, located in multiple states, in a proactive and reactive manner.
  • Assist with the review and evaluation of any ‘call in’ issues in order to determine the level of priority and the most efficient routing in order to service the account.
  • Ability to create and implement procedures, including but not limited to simplifying processes and increasing efficiency.
  • Assist with the management and improve the development and implementation of operating procedures as they relate to collecting oil.
  • Assist drivers with Automatic On Board Recording Device or Electronic Logging Device, pumping system, and truck performance issues.
  • Ability to motivate drivers by utilization of metrics grading system while providing coaching and bonus opportunities.
  • Proactively retain Noble Oil Services, Inc. customers through effective resolution of customer concerns, dissatisfactions, or issues.
  • Responsible for coordination with Penske truck maintenance.
  • Actively participate in the company’s safety committee.
  • Interview and screen applicants for positions within department
  • Management of employees to include route rides, performance reviews, counseling, and coaching sessions.
  • Monitor and maintain compliance and regulatory requirements including but not limited to, tank and truck inspections, licensing and training required for specific customer locations.
  • Ability to outfit newly purchased vehicles with various equipment, e.g. hoses, pipes, chassis, safety equipment.
  • Assist with discovering future locations for satellite tanks, rail operations, and truck parking.
  • Ability to train team members on department operations
  • Assist with department budget.
  • Perform other duties as assigned by manager.

Skills, Experience, and/or Education Requirements:

  • Degree preferred
  • Excellent people management skills required
  • Commercial Driver’s License preferred
  • Ability to work in a fast paced, ever changing, environment
  • Familiarity with Automatic On Board Recording Devices, tank monitoring systems and DOT requirements
  • Experience with commercial vehicle operations and equipment required
  • Three to Five years environmental experience preferred
  • Strategic thinker, supporting department and company goals
  • Ability to work well in team environment
  • Strong leadership skills required
  • Prior routing experience strongly preferred
  • Geographic knowledge of the East Coast
  • Excellent organizational skills
  • Strong knowledge of MS Excel and Word
  • Strong oral and written communication skills
  • Ability to communicate effectively, with sensitivity and tact
  • Excellent presentation skills
  • Attention to detail and accuracy
  • Ability to maintain confidential information
  • Ability to travel out of town, work evenings and weekends as needed 

"EOE: Disabled/Veterans"

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