Collections Specialist/Accounts Receivable Associate

Location: NC - Sanford
Department: 9000 - Accounting


Assist with invoice processing, ensuring the company receives payment, transactions are properly posted, and resolving discrepancies.

Job Responsibilities:

  • Analyze open accounts receivable for past due accounts requiring collection efforts.
  • Prioritize past due accounts for collection efforts in order to maximize cash receipts.
  • Initiate collection efforts by telephone, email and written communication.
  • Issue collection letters in accordance with collection policy.
  • Document all collection effort activities.
  • Re-print invoices, research issues, and respond to customer needs in a timely manner. 
  • Enlist the efforts of sales and management when necessary to accelerate collection process.
  • Communicate and follow up with sales or other personnel involved in collection effort.
  • Ensure company collection procedures/policies are followed.
  • Review and verify monthly statement accuracy prior to mailing.
  • Maintain accounts receivable systems and customer data
  • Prepare verify and process invoices
  • Process credit card payments
  • Perform other duties as assigned by the supervisor.

Skills, Experience, and/or Education Required:

  • High School Diploma or Equivalent required, Associates Degree in business related field preferred
  • One to two year’s experience in accounts receivable or collections required
  • Good organizational skills
  • Good knowledge of MS Word and Excel with overall high level of computer literacy
  • Excellent verbal, listening and written communication skills required
  • High degree of accuracy, attention to detail and confidentiality
  • Effective phone etiquette skills
  • Requires excellent customer service skills
  • Ability to communicate and work with other departments within the company
  • Regular office attendance is required

EOE: Veterans/Disabled”


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