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Mediacom Communications is one of the nation’s leading cable operators focused on serving the smaller cities and towns in the United States. We are dedicated to keeping jobs in the communities we serve and providing individuals with the Power to Succeed. Our diversified workforce of over 4,600 employees lives and works in the 22 states where we do business.

A lot of companies say they’re at the forefront of technology, Mediacom follows through. We are committed to bridging the digital divide between major cities and America’s smaller regions by providing the best technology available. We have launched a 1 Billion dollar investment plan, “Project Gigabit” that will bring 1-Gigabit broadband internet service to virtually all of the 3 million homes and business we serve across 1,500 communities, add more access capability for small business and more.  As Mediacom continues to grow, so do the career opportunities within. When you join Mediacom, you join one of the most stable and dynamic technology companies in the market today. 

We are dedicated to keeping jobs in the communities we serve and give back to these vibrant communities through various programs, scholarships and grants. One Mediacom program, Connect2Compete, offers eligible families low-cost internet service. Annually, Mediacom awards tens of thousands of dollars in scholarship funds to students through the World Class Scholars Program, September 11 Memorial Fund, and Entrepreneur of Tomorrow Awards. Additionally, community grants fund a variety of specific offerings such as our Arts and Culture Grant Cycle in Dubuque, IA.

You'll also find all sorts of advantages to joining our family.  Along with the rewarding feeling that comes from serving your community, you’ll be challenged to advance in your career while enjoying a generous benefits package designed to be flexible and relevant to your needs.

Check out more benefits at Why Mediacom on our Career Page >>


Developer I, NOC Tools

ID: 14193
City: Des Moines, IA
State/Territory: US-IA
Exempt Status: Exempt
Employment Duration: Full time
Working Hours: Monday-Friday, 7:00 a.m.-4:00 p.m. and 8:00 a.m. to 4:00 p.m.

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Description

GENERAL RESPONSIBILITIES:


A NOC Developer I is responsible for the administration and continual development of existing application platforms in a small team environment.

SPECIFIC RESPONSIBILITIES:
 

• Detailed data entry into all NOC Tools & Development Managed applications.

• Actively work with NOC, HFC NOC, OSS, IT, IP Engineering, IP Design, 3rd party service providers, and field staff on problem resolution activities for applications supporting service infrastructure that delivers Video, High Speed Data, and Telephony services.

 

• Maintain service level agreements by adhering to NOC escalation time lines and continuous re-assessment of ongoing issues.

• Adhere to company and department policies and practices in an effort to assure prompt resolution to identified problems

• Meet project deadlines related to development activities, and provide project feedback on a regular basis.

• When offered, attend training related to NOC tool development and administration. Some travel required.

• Other duties as assigned.


PREFERRED EXPERIENCE/SKILLS:
 

• Four year college degree in computer science, related field, or equivalent, preferred.

 

• 2+ years’ experience working with Network Management Technologies.

 

• 1+ years’ experience working in a 7x24x365 support environment.

• Experience with HTML, PHP, SQL, Linux (RHEL), VMWare, Python, and JavaScript  preferred.

 

• Knowledge of CMDB concepts.

• Knowledge of Scrum or Agile development concepts.

• Excellent communication (written, verbal) and interpersonal skills.

• Detail oriented.

• Ability to work under stress, multitasking while following detailed procedures while displaying good decision making skills.

• Past experience with NOC operations.

• Cable TV/Broadband and/or Telecommunications experience a plus.




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Mediacom Communications is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Mediacom's EEO philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment based on the above mentioned characteristics is prohibited.
 
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