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Mediacom Communications is one of the nation’s leading cable operators focused on serving the smaller cities and towns in the United States. We are dedicated to keeping jobs in the communities we serve and providing individuals with the Power to Succeed. Our diversified workforce of over 4,600 employees lives and works in the 22 states where we do business.

A lot of companies say they’re at the forefront of technology, Mediacom follows through. We are committed to bridging the digital divide between major cities and America’s smaller regions by providing the best technology available. We have launched a 1 Billion dollar investment plan, “Project Gigabit” that will bring 1-Gigabit broadband internet service to virtually all of the 3 million homes and business we serve across 1,500 communities, add more access capability for small business and more.  As Mediacom continues to grow, so do the career opportunities within. When you join Mediacom, you join one of the most stable and dynamic technology companies in the market today. 

We are dedicated to keeping jobs in the communities we serve and give back to these vibrant communities through various programs, scholarships and grants. One Mediacom program, Connect2Compete, offers eligible families low-cost internet service. Annually, Mediacom awards tens of thousands of dollars in scholarship funds to students through the World Class Scholars Program, September 11 Memorial Fund, and Entrepreneur of Tomorrow Awards. Additionally, community grants fund a variety of specific offerings such as our Arts and Culture Grant Cycle in Dubuque, IA.

You'll also find all sorts of advantages to joining our family.  Along with the rewarding feeling that comes from serving your community, you’ll be challenged to advance in your career while enjoying a generous benefits package designed to be flexible and relevant to your needs.

Check out more benefits at Why Mediacom on our Career Page >>


HFC Operator

ID: 13258
City: West Des Moines
State/Territory: US-IA
Exempt Status: Non-Exempt
Employment Duration: Full time
Working Hours: 9am to 8 pm Friday-Monday

Apply For This Job Now >>


Description

GENERAL RESPONSIBILITIES:

This position is responsible for organizing daily work load by compiling schedules and assigning all job types for system technician staff. Other duties include but are not limited to monitoring system technicians through phone contact, instant messages and the WFM system.

 

SPECIFIC RESPONSIBILITIES:

  • Responsible for dispatching all work orders and outages via WFM.
  • Responsible for outage tracking and escalation.
  • Compiles schedules, sets quota and prioritizes and assigns work.  
  • Contacts customers to verify schedule date and time as necessary; reschedules missed appointments as quickly as possible at a time convenient for the customer.
  • Responsible for providing system technicians troubleshooting guidance through the use of our tool platforms such as SAA.
  • Compiles, maintains and prepares various required operational reports, logs and files to include all plant outages.
  • Responsible for setting up all MWS auto routes for system techs in all areas in all Region. 
  • Clears/closes jobs manually in the event auto close is not working; adds equipment or services to customer accounts as necessary, ensuring database accuracy.
  • Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel.
  • Perform other duties as required or assigned.

 

PREFERRED EXPERIENCE/SKILLS:

  • Bachelor’s Degree in Communications, Business Administrations or related field or equivalent experience.
  • 1+ years of experience in telecommunications industry.
  • Ability to perform routine dispatching functions such as answering telephones and using instant messenger.
  • Strong oral communication and interpersonal skills.
  • Demonstrated ability to be innovative and forward-thinking.
  • Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc.
  • Excellent planning skills with a track record of successful accomplishments.
  • Previous System Tech or Service Tech experience with Mediacom.
  • Ability to work required days and hours; could be second or third shift.
  • Regular Attendance required.

 

 

OTHER EXPERIENCE/SKILLS

  • Knowledge of  Arris WFM Systems or similar tool



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Mediacom Communications is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Mediacom's EEO philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment based on the above mentioned characteristics is prohibited.
 
Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact careersassistance@mediacomcc.com or dial 845-443-2408. Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.


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