Loss Prevention Supervisor (GTA Locations)

Location: Holt Renfrew - Toronto - Bloor (50 Bloor Street West)
Department: Loss Prevention
Cosmetic/Brand Line:
Work Status: Full-Time
# of openings: 1
Project #: 14114



We are looking for Investigators to join our Loss Prevention team across multiple locations in the GTA:

Bloor (50 Bloor Street W.)

Square One (100 City Centre Drive)

Yorkdale (3401 Dufferin Street)


Your application will be reviewed for current vacancies as well as future openings.


At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

  • Passion - Own it
  • Excellence - Elevate every moment
  • Warmth - Open to the world
  • Unity - One team. One Holts


The Supervisor, Loss Prevention plays a critical role in the daily oversight of Loss Prevention operations and personnel in their assigned stores.  The Supervisor provides leadership support to the Loss Prevention Manager, Store Management, Associates and directly leads and trains a team of Loss Prevention Investigators. The Supervisor reinforces the organization’s core values and supports overall store compliance to company policies and effective execution of internal and external loss investigations. The Loss Prevention Supervisor coordinates and oversees the execution of Associate Training and Store Audit Programs to assist the organization in effectively addressing profit loss. The Supervisor must be able to assess risk exposures, provide leadership, maintain open communication at all times and develop effective relationships with all internal and external business partners


Specific responsibilities include (but are not limited to) the following:

  • Supervise team of Loss Prevention Investigators.  Effectively schedule the LP team to ensure adequate coverage at all times.  Ensure LP duties are completed to department standards
  • Serve as a business partner in generating, analyzing and communicating reports related to the organization’s stock shortage performance, internal and external investigations and fraud prevention objectives
  • Review inventory accuracy and shortage controls across store environment to determine risk exposures and trends and provide recommendations to achieve store goals
  • Communicate store audit results to store management team to address operational opportunities and improve operational excellence. 
  • Ensure store maintains and is compliant with all Health and Safety related in-house functions  Ensure incident reports, training and safety measures are completed in a reliable and timely fashion in accordance to Holt Renfrew standard
  • Collaborate with store teams and departments to communicate Loss Prevention directives and Merchandise Protection Standards.  Maintain a strong relationship with the visual team and Manager
  • Partner with Store Operations on inventory cycle counts to ensure stock accuracy levels and drive  stock loss investigations to support the execution of shrink reduction strategies and fraud prevention  
  • Collaborate with store teams and support the LPM with creating a Security and Safety plan for each store event and the execution of the plan at the time of the event
  • Oversee the review of exception based reports to identify policy infractions and initiate internal investigations.  Work with Manager , Investigators and Human Resource Team to investigate any actionable information arising from the reports
  • Conduct internal and external Loss Prevention investigations in collaboration with law enforcement and other related agencies to mitigate loss due to theft and fraud.
  • Lead, motivate and retain teams of high performing employees.  Provide ongoing coaching, recognition and development to all direct reports.


The ideal candidate:

  • Degree or diploma in Law Enforcement or related discipline, or equivalent experience
  • Minimum three years of progressive Loss Prevention experience in a high-volume, fast-paced retail environment
  • Positive, high-energy team player with proven leadership capabilities who takes initiative, accountability, and delivers results through others
  • Excellent communication, presentation and negotiation skills
  • Formal training in WZ interview techniques or other related interviewing and interrogation techniques
  • Experience leading change in a rapidly growing business environment
  • Current Provincial Security Guard License
  • Standard First Aid, CPR OPA Level II
  • Proficient in Microsoft Office and aptitude for system-based tools


The measures of success:

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients


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