Manager, Marketing

Location: Holt Renfrew - Toronto - Yorkdale (3401 Dufferin Street)
Department: Marketing & Customer Experience
Cosmetic/Brand Line:
Work Status: Full-Time
# of openings: 1
Project #: 13931


At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

  • Passion - Own it
  • Excellence - Elevate every moment
  • Warmth - Open to the world
  • Unity - One team. One Holts

The Marketing Manager (YORKDALE LOCATION) strategically builds the profile of Holt Renfrew and its product and experience offering through the development of dynamic events at the store, and strong relationships with community partners.

Specific responsibilities include (but are not limited to) the following:

  • Build team relations that fosters an effective and productive environment
  • In conjunction with store management, actively coach and counsel selling teams to reach their fullest potential and maximize business opportunities
  • Work with account executive and store management in proactive recruitment and interview for talent selection
  • Collaborate in developing education requirements and in-store sessions for each season
  • Plan and manage store events and client outreach for the store, in collaboration with the Marketing team
  • Develop, manage & report on monthly store budget and return-on-investment (ROI) of store events
  • Ensure alignment of national charitable program at local store level, according to guidelines
  • Support the execution of marketing events and public relations, including budget allocations, as per guidelines
  • Drive the production process on events, partnering with Marketing team on copy and proofreading merchant/regional event print requests
  • Develop event concepts and detail in partnership with store management, marketing team, and merchants
  • Works with Marketing teams on communication of events and event calendar capacity
  • Takes the opportunity to champion specific projects
  • Works with the Marketing team on planning and coordination of media attendance at events and interviews (where applicable)
  • Manage community relations and marketing outreach programs with community partners (business associations, Tourism, hotels, etc.) to drive traffic into store
  • Work with team members, stores, merchants to support local appearance product launches and events
  • Develop strategic and tactical marketing plans for a variety of Holt Renfrew services and experiences, including (where applicable) Holts Café, spa & salon, concierge, personal shopping, etc.
  • As appropriate, research and suggest appropriate networking opportunities and events to store management
  • Support the execution of employee communication programs within the store
  • Comply with all Health & Safety policies and requirements

The ideal candidate:

  • University Degree or Community College Diploma in Business or related discipline
  • 5+ years successful marketing, business development experience
  • Excellent track record of driving business performance
  • 5+ years successful leadership experience
  • Affinity for luxury retail
  • Dynamic self-starter

The measures of success: 

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients

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