Coordinator, Operations

Location: Ogilvy - Montreal (1307 Sainte-Catherine Street W.)
Department: Operations
Cosmetic/Brand Line:
Work Status: Full-Time
# of openings: 1
Project #: 13930



At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

  • Passion  - Own it
  • Excellence  - Elevate every moment
  • Warmth  - Open to the world
  • Unity  - One team. One Holts

The coordinator plays a central role in keeping the operations activities organized, on track and moving forward. This position provides a high level of service to internal customers.

Specific responsibilities include (but are not limited to) the following:

  • Administer and oversee the ongoing maintenance of Operations programs or processes
  • Work in partnership with the Manager, Operations & Sales Support to coordinate and support all Operations programs and initiatives
  • Support business analysis and recommend potential areas to investigate
  • Participate in the development of operational initiatives designed to improve effectiveness and efficiency
  • Support project implementation and close-out
  • Maintain project budgets and schedules, tracking to plan
  • Develop and revise policy and procedure documents, maintaining an up-to-date library at all times
  • Act as business proxy to lead all operations system’s development, testing and implementation
  • Assist in the development of critical paths and the roll out of all related projects and programs
  • Coordinates project/event/initiative implementations including critical paths, monitoring of progress, development of launch materials, communication and results tracking
  • Update and maintain manual and automated information in all related databases
  • Identify and recommend opportunities for the improvement of processes and  performance
  • Participate in the updating and distribution of Operations internal program materials and policies
  • Complies with all Health & Safety policies and requirements
  • Other duties and projects as assigned

The ideal candidate: 

  • Post-secondary degree in a related field or equivalent work experience
  • 1-2 years of post-university work experience
  • Proven success in test planning and systems executions
  • Demonstrated leadership and influencing skills with the ability to get things done 
  • Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
  • Confident and effective communication (written & verbal) and interpersonal skills
  • Is adaptable and comfortable with ambiguity and change 
  • Highly service-oriented with exceptional organizational and follow up skills
  • Passionate about fashion and luxury retailing
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

The measures of success: 

  • Contribution to financial and customer growth objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients

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