Manager, Group Sales

Description

At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

• Passion - Own it
• Excellence - Elevate every moment
• Warmth - Open to the world
• Unity - One team. One Holts 

The Group Sales Manager (COSMETICS, SQUARE ONE LOCATION) leads a Sales Management team that consistently delivers upon financial results while maintaining high levels of employee engagement and customer service.

Specific responsibilities include (but are not limited to) the following:

• Achieve sales targets for multiple areas of responsibility
• Achieve customer service targets and resolve difficult customer issues
• Recruit, select, hire and on-board the best talent
• Lead, motivate, and retain a team of high-performing employees
• Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
• Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
• Develop a clear talent and succession plan for the area, ensuring the retention of key talent
• Model leadership behaviours that promote a culture of open communication, employee development and trust
• Assist the AGM/GM with the creation of the store’s annual strategic plan focusing on customer and associate development strategies and actions
• Lead sales management team to develop, maintain and grow active client bases within their areas
• Implement customer relationship and Loyalty management programming
• Serve as manager-in-charge (MIC) of the store as required
• Partner with Merchants to communicate assortment requests and merchandising information
• Direct team in delivering high standards of merchandise presentation at all times
• Regularly evaluate inventory performance and develop strategies for improvement
• Participate in and influence the development of store seasonal plans
• Identify opportunities to drive business
• Direct the management of payroll and expense budgets for areas of responsibility; review store Operating Results
• Comply with all Health & Safety policies and requirements

The ideal candidate:

• Post-Secondary degree or certificate in Business or Retail Management.
• 4-6 years’ experience in a similar capacity; of which 2-3 years is in a supervisory capacity with accountability for managing managers
• Proven track record of exceeding sales and profit targets; is a driver of results through people
• Early adopter / change initiator
• Entrepreneurial spirit

The measures of success: 

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Are you a returning applicant?