Manager, Group Sales

Location: Holt Renfrew - Mississauga - Square One (100 City Centre Dr)
Department: Sales - Cosmetics, Skincare & Fragrances
Cosmetic/Brand Line:
Work Status: Full-Time
# of openings: 1
Project #: 13927


At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

  • Passion - Own it
  • Excellence - Elevate every moment
  • Warmth - Open to the world
  • Unity - One team. One Holts 

The Group Sales Manager (COSMETICS, SQUARE ONE LOCATION) leads a Sales Management team that consistently delivers upon financial results while maintaining high levels of employee engagement and customer service.

Specific responsibilities include (but are not limited to) the following:

  • Achieve sales targets for multiple areas of responsibility
  • Achieve customer service targets and resolve difficult customer issues
  • Recruit, select, hire and on-board the best talent
  • Lead, motivate, and retain a team of high-performing employees
  • Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
  • Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
  • Develop a clear talent and succession plan for the area, ensuring the retention of key talent
  • Model leadership behaviours that promote a culture of open communication, employee development and trust
  • Assist the AGM/GM with the creation of the store’s annual strategic plan focusing on customer and associate development strategies and actions
  • Lead sales management team to develop, maintain and grow active client bases within their areas
  • Implement customer relationship and Loyalty management programming
  • Serve as manager-in-charge (MIC) of the store as required
  • Partner with Merchants to communicate assortment requests and merchandising information
  • Direct team in delivering high standards of merchandise presentation at all times
  • Regularly evaluate inventory performance and develop strategies for improvement
  • Participate in and influence the development of store seasonal plans
  • Identify opportunities to drive business
  • Direct the management of payroll and expense budgets for areas of responsibility; review store Operating Results
  • Comply with all Health & Safety policies and requirements

The ideal candidate:

  • Post-Secondary degree or certificate in Business or Retail Management.
  • 4-6 years’ experience in a similar capacity; of which 2-3 years is in a supervisory capacity with accountability for managing managers
  • Proven track record of exceeding sales and profit targets; is a driver of results through people
  • Early adopter / change initiator
  • Entrepreneurial spirit

The measures of success: 

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients

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