Cafe Server

Location: Holt Renfrew - Vancouver (737 Dunsmuir St.)
Department: Operations
Cosmetic/Brand Line:
Work Status: Full-Time
# of openings: 1
Project #: 13690

Description

At Holt Renfrew our mission is to present exceptional experiences together with the finest luxury products for life’s every day and extraordinary moments.  Every Holt Renfrew employee enables this mission and defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners.

 

The Server defines services our customer by taking and delivering food orders.

 

Specific responsibilities include (but are not limited to) the following:

  • Confirms daily specials and provides detail information on ingredients as required
  • Records client’s choices and relays same to kitchen
  • Recalls orders accurately and delivers correct food items to clients
  • Graciously and unobtrusively ensures client satisfaction with meals
  • Ensures that clients know about new items on the menu
  • Recommends wine and beverage pairings with assistance of bartender
  • Recommends side dishes to compliment main courses
  • Up-sells beverages, coffees and desserts as appropriate
  • Handles all customer service concerns graciously, referring difficult issues to the Manager / Executive Chef
  • Comply with all Health & Safety policies and requirements

 

The ideal candidate:

  • High School Diploma
  • 2-3 years previous experience in similar capacity

 

The measures of success: 

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients
  • Leadership behaviours - all employees at Holt Renfrew are expected to:
    • Inspire with Service
    • Lead with Passion
    • Own it with Pride
    • Earn lasting Relationships




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