Sales Associate

Location: Holt Renfrew - Mississauga - Square One (100 City Centre Dr)
Department: Sales - Womenswear
Cosmetic/Brand Line:
Work Status: Full-Time
# of openings: 1
Project #: 13651

Description

At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

  • Passion - Own it
  • Excellence - Elevate every moment
  • Warmth - Open to the world  
  • Unity - One team. One Holts

The Sales Associate, Womenswear develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results

Specific responsibilities include (but are not limited to) the following:

  • Consistently deliver extraordinary service to all customers
  • Exceed all sales and service goals and targets
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
  • Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
  • Perform floor recovery, visual merchandising, price change, and related sales support tasks
  • Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
  • Resolve all customer service issues and partner with selling management on any issues outside of guidelines
  • Comply with all Health & Safety policies and requirements
  • Perform other duties, as assigned

The ideal candidate:

  • Minimum of 4+ years experience in a commission-based luxury sales environment
  • Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
  • Ability to work a flexible schedule including evenings, weekends and holiday availability
  • Highly collaborative; working with and through others in a team-oriented environment
  • Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
  • Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
  • Uses Holt Renfrew 360 app to stay connected with clients and make targeted suggestions based on shopping history and preferences
  • Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
  • Has a strong understanding of current and emerging trends in fashion
  • Possesses broad range of product knowledge across all merchandise categories in the store
  • Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential

The measures of success: 

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients




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