Server

Location: Holt Renfrew - Toronto - Yorkdale (3401 Dufferin Street)
Department: Operations
Cosmetic/Brand Line:
Work Status: Full-Time
# of openings: 1
Project #: 13058

Description

Description:

 

To enhance the customer experience, to increase sales and profits and to champion Holt Renfrew as the employer of choice; the Server services our customers by taking and delivering food orders.

 

Specific responsibilities include the following:

  • Confirms daily specials and provides detail information on ingredients as required
  • Records clients choices and relays same to kitchen
  • Recalls orders accurately and delivers correct food items to clients
  • Graciously and unobtrusively ensures client satisfaction with meals
  • Ensures that clients know about new items on the menu
  • Recommends wine and beverage pairings with assistance of bartender
  • Recommends side dishes to compliment main courses
  • Up-sells beverages, coffees and desserts as appropriate
  • Handles all customer service

 

The ideal candidate: includes, evenings, weekends and holidays.

  • High school diploma or equivalent
  • 2-3 years previous experience in similar capacity

 

All candidates for positions at Holt Renfrew are expected to:

  • Be extraordinary
  • Drive performance
  • Celebrate successes

 

The measures of success:

  • Store Sales to Plan
  • Department Audit Score




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