Coordinator, Store Experience

Location: Holt Renfrew - Toronto - Corporate Store Support Centre (60 Bloor Street West, Suite 1100)
Department: Store Experience
Cosmetic/Brand Line:
Work Status: Full-Time
# of openings: 1
Project #: 12898


At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

  • Passion - Own it
  • Excellence - Elevate every moment
  • Warmth - Open to the world
  • Unity - One team. One Holts


The Coordinator, Store Experience is a customer-centric position that focuses on executing offers as they relate to brand preference and analysis of our high value customers nationally. It includes communication to associates, store management and marketing; plus detailed execution of the actual customer experience, all leading to increased sales, retention and growth of our high-value customer segment.


Specific responsibilities include (but are not limited to) the following:

  • Administer and oversee the ongoing maintenance of Elite Client Relations programs or processes including but not limited to:
  • Work with Elite Client Relations team to analyze and identify opportunities relating to high value client preferences to develop and execute programs and benefits
  • Report on high value client segment to support benefits and sales campaigns
  • Plan all customer in-market experiences to ensure seamless experience for the clients
  • Deliver on analysis of ROI for client experiences and overall marketing programs as they relate to high value customers
  • Manage marketing calendar and internal Elite Client Relations communications
  • Manage budget as related to Elite Client Relations
  • Work in partnership with the Manager National Personal Shopping Program to coordinate and support all programs and initiatives
  • Assist in the development of critical paths and the roll out of all related projects and programs
  • Administer annual employee sales contests and employee facing vendor sales incentives
  • * Coordinates project/event/initiative implementations including critical paths, monitoring of progress, development of launch materials, communication and results tracking
  • Update and maintain manual and automated information in all related databases
  • Identify and recommend opportunities for the improvement of processes and performance
  • Participate in the updating and distribution of Elite Client Relations internal program materials and policies
  • Complies with all Health & Safety policies and requirements
  • Other duties and projects as assigned


The ideal candidate:

  • Post-secondary degree in a related field or equivalent work experience
  • 2-4 years of post-university work experience
  • Demonstrated leadership and influencing skills with the ability to get things done
  • Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
  • Confident and effective communication written, verbal, analytical, and interpersonal skills
  • Is adaptable and comfortable with ambiguity and change
  • Highly service-oriented with
  • Passionate about fashion and luxury retailing
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)


The measures of success:

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients

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