Logistics/Facilities Manager

Location: Holt Renfrew - Mississauga - Square One (100 City Centre Dr)
Department: Operations
Cosmetic/Brand Line:
Work Status: Full-Time
# of openings: 1
Project #: 12890


To define the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners, the Manager, Facilities & Logistics ensures that the maintenance & housekeeping functions and inventory flow operates smoothly, supporting the selling effort.


Specific responsibilities include (but are not limited to) the following:

  • Complete e.Personal Performance Plan, leading by example

  • Complete e360 Survey, leading by example

  • Build and retain a high performing team that is capable of delivering the results to meet performance goals

  • Ensure the employee performance plans are updated seasonally

  • Communicate appropriate parameters, standards and prescribed limits for direct reports; helping them to understand how they drive business

  • Implement succession planning, team building and skill development

  • Maintain all Health & Safety practices to code

  • Adhere to all Loss Prevention policies

  • Lead and direct a team of stock movement associates to fulfill store to store transfers, maintain stockrooms to standard

  • Partner with Alterations team to pick and deliver alterations from the sales floor

  • Develop communication standards from store to store to meet Client expectations

  • Monitor and enforce the timely completion and execution compliance of Return To Vendor’s, consolidations and transfers to Last Call in partnership with the selling teams in the store

  • Coordinate the execution of markdowns in partnership with the selling teams in the store

  • Partner with selling teams in the store for stock replenishment needs

  • Monitor and drive the use of correct procedures for packing, shipping, tracking and receiving goods into the store and delivering to the appropriate department

  • Maintain complete and accurate records for inventory purposes

  • Drive physical inventory cut-off procedures in the location

  • Manage the customer delivery service to ensure standards are met

  • Manage the shipping and receiving team to meet service standards

  • Ensure a tidy, organized and streamlined workspace is maintained

  • Create and administer monthly preventative maintenance schedule

  • Drive monthly contracted elevator/escalator maintenance and repairs as required

  • Manage maintenance staff to maintain building and department practices to meet or exceed all applicable codes

  • Manage housekeeping team to meet service standards

  • Complete or contract basic repairs in partnership with Facilities Services Department

  • Manage monthly repair and maintenance budget

  • Coordinate all construction in conjunction with Senior/Manager, Operations and the Design, Construction, and Facilities Department

  • Liaise with contractors to ensure compliance with store policies & procedures

  • Create and administer preventative maintenance schedule for POS and PC’s

  • Troubleshoot day to day POS concerns in conjunction with Help Desk

  • Coordinate the replacement of system peripherals as required

  • Ensure all equipment repairs are logged through Cash Office


    The ideal candidate:

  • Post-Secondary diploma/certificate in Building maintenance or trade diploma

  • 5 years supervisory experience in a similar capacity

  • Trained in forklift operation

  • Basic computer skills


    All candidates for positions at Holt Renfrew are expected to:

  • Inspire with Service

  • Lead with Passion

  • Own it with Pride

  • Earn lasting Relationships


    The measures of success:

  • Monthly turnover

  • Monthly One-on-Ones

  • Store Management feedback

  • Audit results

  • Daily walk through

  • Monthly discrepancy reports

  • Random audits

  • Cut-offs respected

  • Operating Results

  • Few if any system failures

  • No down-time

  • No code violations or accidents

  • No budget over-runs

  • Project Timelines met

  • Budget reviews

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