Personal Shopping Assistant

Location: Holt Renfrew - Mississauga - Square One (100 City Centre Dr)
Department: Sales - Personal Shopping
Cosmetic/Brand Line:
Work Status: Full-Time
# of openings: 1
Project #: 12792


To enhance the customer experience, to increase sales and profits and to champion Holt Renfrew as the employer of choice; the Assistant, Personal Shopping provides partnership and administrative support to the Personal Shopper.


Specific responsibilities include the following:

·         Schedule all appointments and maintain calendar of Personal Shopper

·         Review and handle all correspondence including drafting of and producing official client invitations.

·         Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner

·         Administer Personal Shopper client information, track and interpret data to ensure accuracy

·         Prepare and coordinate material for all client appointments, including creation

·         Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper’s schedule/work.

·         Maintain all merchandise standards.

·         Remove product from selling floor to suites, while ensuring merchandise is stocked and flow is consistent

·         Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping.

·         Reduce or eliminate loss through effective loss prevention.


The ideal candidate: includes, evenings, weekends and holidays.

·         High school diploma or equivalent

·         Previous retail experience preferred

·         Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet


All candidates for positions at Holt Renfrew are expected to:

·         Be extraordinary

·         Drive performance

·         Celebrate successes


The measures of success:

·         Store Sales to Plan

·         Department Audit Score


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