Manager, National Portfolio Maintenance

Location: Holt Renfrew - Toronto - Corporate Store Support Centre (60 Bloor Street West, Suite 1100)
Department: Network
Cosmetic/Brand Line:
Work Status: Full-Time
# of openings: 1
Project #: 12779



At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit Demonstrating Holts’ values   

  • Passion – Own it,
  • Excellence - Elevate every moment,
  • Warmth - Open to the world,
  • Unity - One team. One Holts.



The National Portfolio Manager Maintenance is accountable for executing all established facets of ongoing planned, predictive, preventative, and on-demand maintenance/replacements/repairs, with a high level of service to internal customers, with guidance and support from the Director Facilities Planning & Special projects.


Specific responsibilities include (but are not limited to) the following:

  • Manages and adheres to approved operational and capital projects within budgets and seeks proper approval for extraordinary expenses when required
  • Engages, collaborates with and provides guidance to the local Store Facilities teams through biweekly conference calls, leveraging best practices and sharing ideas
  • Documents and prepares for approval all new or existing RFP’S, RFQ’S, business cases and R.O.I, when required, in order to support repair and project expenditures
  • Assists the Director Facilities Planning & Special Projects with overseeing the National Contract Administration, reviewing contractor performance to ensure SLAs are adhered too and formally reviewing these relationships every 3 years
  • Ensures compliance with all Vendors through the Contractor Check system
  • Available on-call 24/7/365 as periodically required, to act as the SME to troubleshoot and identify solutions in critical situations (both emergency and non-emergency), when the Director Facilities Planning & Special Projects is unavailable
  • Owner of the CMMS system ensuring accurate and up-to-date hierarchy, dispatching of requests and reconciliation with other users does not exceed PO, while providing a variety of reports including by not limited to: usage, costs, averages, etc.
  • Champion for change and continuous improvement by maintaining a focused and positive attitude with every changing and shifting priority, while still delivering on desired results
  • Reviews compliance issues when identified, escalating to Director Faculties Planning & Special Projects when needed and communicates with inspectors and authorities when requirei
  • Partners to ensure equipment and controls provided for energy consumption, recycling/waste reduction measures and energy control systems are maintained to allow proper reduction of company’s carbon footprint
  • Working with the Joint Health & Safety Committees, ensure Health & Safety initiatives and recommendations are identified and implemented to mitigate risk to both persons and property
  • Communicates up-to-date information on facilities projects to internal and external stakeholders so they remain informed on project status and deliverables
  • Maintains for Stores, SSC and Distribution Centre the facility equipment and resources that are in place for normal and non-routine situations (i.e. Crisis Management)


The ideal candidate:

  • Post-secondary degree in Facility Management or Building Maintenance related field with the ability to read and understand blueprints
  • Designation of CFM (IFMA) FMA (BOMI) or RPA (BOMI)
  • Minimum 3-5 years’ experience in Facilities Management or Building Management   
  • In-depth knowledge of all Building envelope, Structural, and Sciences (i.e. HVAC, life safety mechanical plumbing)) including Building and Fire code compliances
  • Strong computer skills (Microsoft Office, Excel)
  • Effective communication skills with the ability to articulate clearly and concisely
  • Well developed project management and organizational skills with the ability to multi-task  
  • A team player who is able to work both independently and as a leader when required
  • Demonstrated ability to work effectively with shifting deadlines and conditions and conflicting priorities
  • Certified JHSC member considered an asset
  • Bilingual English /French considered an asset


The measures of success:

  • Contribution to Dept. and Company financial objectives
  • Individual objectives linked to the achievement of department & company goals
  • Feedback from internal peer’s subordinates, external, clients, contractors, and consultants

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