Manager, Sales, Cosmetics

Location: Ogilvy - Montreal (1307 Sainte-Catherine Street W.)
Department: Sales - Cosmetics, Skincare & Fragrances
Cosmetic/Brand Line:
Work Status: Full-Time
# of openings: 1
Project #: 12353

Description

 

At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

  • Passion - Own it
  • Excellence - Elevate every moment
  • Warmth - Open to the world
  • Unity - One team. One Holts

The Manager, Sales leads a team of sellers that drive the customer experience and achieve all sales targets while providing an engaging employment experience.

Specific responsibilities include (but are not limited to) the following:

  • Achieve sales targets for the area of responsibility
  • Achieve customer service targets and resolve difficult customer issues
  • Recruit, select, hire and on-board the best talent
  • Lead, motivate, and retain a team of high-performing employees
  • Work in collaboration with other store managers to deliver seamless sales/service to customers
  • Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
  • Model leadership behaviours that promote a culture of open communication, employee development and trust
  • Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs, goals, etc.
  • Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
  • Lead team to develop, maintain and grow an active store client base
  • Implement customer relationship and Loyalty management programming
  • Serve as manager-in-charge (MIC) of the store as required
  • Maintain high standards of merchandise presentation at all times
  • Regularly evaluate inventory performance and develop strategies for improvement
  • Participate in and influence the development of store seasonal plans
  • Identify opportunities to drive business
  • Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs
  • Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service
  • Comply with all Health & Safety policies and requirements

The ideal candidate:

  • High school diploma
  • 3-5 + years supervisory experience with accountability for driving sales
  • Proven track record of exceeding sales and profit targets
  • Early adopter / change initiator
  • Retail selling experience in a luxury environment preferred.
  • Entrepreneurial spirit

The measures of success: 

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients
  • Fully bilingual in French and English




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