Sales Associate

Location: Holt Renfrew - Calgary (510-8th Avenue SW)
Department: Sales - Menswear & Men's Footwear
Cosmetic/Brand Line:
Work Status: Part-Time
# of openings: 1
Project #: 11825

Description

At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

  • Passion - Own it
  • Excellence - Elevate every moment
  • Warmth - Open to the world  
  • Unity - One team. One Holts

The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results

Specific responsibilities include (but are not limited to) the following:

  • Consistently deliver extraordinary service to all customers
  • Exceed all sales and service goals and targets
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
  • Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
  • Perform floor recovery, visual merchandising, price change, and related sales support tasks
  • Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
  • Resolve all customer service issues and partner with selling management on any issues outside of guidelines
  • Comply with all Health & Safety policies and requirements
  • Perform other duties, as assigned

The ideal candidate:

  • High school diploma
  • Proven ability to exceed sales targets
  • Highly collaborative; working with and through others in a team-oriented environment
  • Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
  • Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
  • Minimum of two or more years experience in a commission-based sales environment
  • Prior retail sales experience in a luxury environment preferred
  • Entrepreneurial, competitive, self confident, and self-motivated

The measures of success: 

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients




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