Desktop Support Technician
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Desktop Support Technician position is a full-time employment opportunity located in Fresno, CA. This role will provide Tier 1 technical support to both internal associates and clients for technical inquiries received via telephone, email or web portal. They will assess the nature of a problem and resolve simple and basic support issues over the phone while escalating more complex issues to next level of support.
Our Desktop Support team typically has two shift schedules - 6:00 am to 4:00 pm and 8:00 am to 6:00 pm. Candidates may be asked to work non-standard shifts for defined coverage times on short notice and/or for extended periods of time, depending on customer needs.
Responsibilities include but not limited to:
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