TITLE: Knowledge Management Analyst
LOCATION: Washington, D.C.
CLASSIFICATION: Full-time, exempt
"Sometimes in life there is that moment when it's possible to make a change for the better. This is one of those moments."
The Elizabeth Glaser Pediatric AIDS Foundation is a global leader in the fight against pediatric HIV and AIDS, working in 19 countries and at over 3,000 sites around the world to prevent the transmission of HIV to children, and to help those already infected. Today, because of the highly successful work of the Foundation and its partners, pediatric AIDS has been virtually eliminated in the United States. With a growing global staff of almost 3,000—nine of 10 who work in the field—the Foundation’s global mission is to implement HIV prevention, care, and treatment programs; further advance innovative research; and to execute strategic and targeted global advocacy activities to bring dramatic change to the lives of millions of women, children, and families worldwide.
The Knowledge Management Analyst will collect, synthesize, organize, and manage corporate information and information services in support of business units across the Foundation. This includes accumulating, understanding, and leveraging industry-specific knowledge for the benefit of the organization and its clients, employees, and business partners. The Knowledge Management Analyst is also responsible for generating original information and knowledge assets. Top-level critical analysis and customer service skills are essential for this role. He or she reports directly to the Senior Director of IT.
Major Duties and Responsibilities:
Strategy & Planning
- Prepare a long-term plan for knowledge and information asset development, based on business goals and input from stakeholders.
- Create relationships with sources of knowledge and information, including government agencies, research firms, content providers, trade associations, publishers, etc..
- Acquire and develop knowledge of vertical/horizontal industry practices, trends, and benchmarking data and create competitive analyses.
- Formulate a strategy and plan for implementing and leveraging online communities, discussion forums, and other collaborative technologies.
- Develop mitigation plans for capturing and storing legacy knowledge as it r is retired.
- Develop, implement, and enforce appropriate information use policies.
- Identify, collect, and synthesize information assets from disparate sources and incorporate them into the organization’s corporate knowledge base.
- Develop and implement plans for integrating knowledge with intranets, extranets, portals, Web sites, document repositories, content management systems, etc.
- Isolate areas and opportunities where information assets can be utilized to further business and technology strategies.
- Leverage accumulated information assets for employee education, client communication, and other corporate training initiatives.
- Collaborate with Content Managers to organize and store company-owned information assets.
- Work closely with the IT department and end-users to form architectures for knowledge encoding, retention, retrieval, and use.
- Liaise with systems experts on hardware and software issues that affect the availability and accessibility of knowledge assets.
- Research, assess, recommend, and purchase knowledge management tools as required; track new standards and technologies.
- Promote a corporate culture based on proactive collaboration, sharing information, and learning.
- Assist in managing all aspects of company-owned content, including documents, guides, handbooks, and other collateral deemed as content.
- Maintain a positive working relationship with all staff.
- Provide strong written and verbal communication to domestic and international colleagues.
- Acquire and develop professional skills that benefit the Foundation and the individual.
- Bachelor’s degree in Information Systems, Library Science or commensurate experience
- Knowledge Management certification is preferred
- Five years of experience working with Knowledge Management
- Demonstrated ability to analyze, develop, and document Knowledge Management solutions
- Proven ability to self-manage and use conventional project management techniques