VP Client Operations

Division (Company): Dotomi
Location: US-IL, Chicago (Dotomi)
Req #: 2078
Job Function: Technology
About Us: At Dotomi, we are inventing a future of advertising that consumers love because it is personal and relevant. It is a future shaped by bringing together the country’s best technologists and innovative advertising and marketing minds. We take pride in blending technology art and massive data to make a big impact with millions of consumers on a deeply personal level.

Our depth of experience creating large scale one to one advertising messages for some of the biggest brand names positions us as a leader in the online marketing sector. These well known marketers are moving their advertising dollars to Dotomi because we are proven to drive big results- and that is creating rapid growth. If you are looking for a unique, fun and fast paced environment with the opportunity to grow in a creative and dynamic business, then this is the place for you.


VP, Client Operations leads the team which is the bridge between Dotomi’s client needs and technology. Responsibilities include leading a client integration, campaign operations and automation teams in implementation of innovative client solutions.

Essential Functions and Responsibilities

  • Lead client operations department including setting direction, establishing standards and metrics, determining priorities, mentoring on technology solutions, and enforcing service standards and measurement.

            Functional groups:

  • Client integration and solution implementation
  • Campaign operations (launch + QA)
  • Automation and publisher solutions
  • Support Sales and Account teams in the implementation of business strategies.  Manage and communicate client expectations
  • Drive automation initiatives and innovative solutions across the broad operations team
  • Work with product management and engineering on enhancing the product and implementation of new solutions in the field
  • Support all levels of the organization in technical implementation plans and execution of business strategies.

Knowledge, Skills and Abilities

  • Great leadership skills, able to inspire a team to accomplish great results through consistent direction, goal setting, constant measurement and continuous improvement.
  • Strong conceptual understanding of online/web technology, in particular advertising technology, and excellent comprehension of banner advertising frameworks.
  • Experience translating business requirements to technical needs, seeing them through implementation.
  • Extensive customer facing experience, client relationship management and client implementation experience.
  • Extensive programming experience and understanding of programming concepts.
  • Thorough understanding and experience in full lifecycle software development and delivery.
  • Excellent knowledge and understanding of HTML, JavaScript and JavaScript frameworks.
  • Understanding of HTTP, XML, JSON and other web technologies
  • Excellent working knowledge of databases and SQL (experience with Postgres is a plus).
  • Experience working in Linux environments
  • Knowledge of scripting languages (such as: shell, python, perl) is a plus.
  • Excellent oral and written communication skills, experience communicating technical information to non-technical people
  • Self motivated, self starter that takes ownership of their group, driving their organization forward and implementing change when necessary

Experience and Education
Education: Bachelor degree or equivalent
Years of Experience: 10+ years of management experience leading operations, client services or professional services teams. 5+ years of experience related to online marketing or similar field.

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