Careers at Citizens
Citizens Benefits
Search Jobs and Apply
Return to
About Us Main Page


Trainer - Underwriting

Location: Tampa, FL
Position Number: 00915
# of openings: 1

Description

POSITION SUMMARY:  This position will support Insurance Operations Training, Underwriting and Quality Assurance. This position will participate in the development and delivery of Underwriting training, and assists in business processes improvement and preparing proactive solutions that maximize efficiencies. 

 

ESSENTIAL FUNCTIONS:  THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION.  THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.

  • Model ethical behavior and execute job responsibilities in accordance with the Citizens core values and ethics policies
  • Plan, organize and develop training content curricula and materials to meet training needs, both web-based and classroom-based
  • Create and present training and assistance to Underwriting employees to increase knowledge and skill, and achieve improved results
  • Assist the Underwriting Organization by conducting field training at remote locations as needed
  • Identify new technology and other resources, to achieve greater efficiency and improved results
  • Assist the Insurance Operations Organization to assess the need for, and create specific training for, staff and business partners
  • Develop process-specific, competency-based education programs as assigned in conjunction with subject matter experts (SMEs) that will include train-the-trainer and end-user programs
  • Create, maintain, and update training materials to support curriculum for use in training sessions
  • Integrate and deliver property insurance training programs (e.g., policy, systems, workflows, statutes)
  • Conduct classroom based training and virtual Instructor Led Training (vILT) for internal staff and external business partners using audiovisual aids, classroom lectures, and printed handouts
  • Coordinate and finalize attendance rosters, grades and training activity reports
  • Participate in evaluating training courses and program effectiveness via SurveyMonkey results, identify problem areas and make recommendations for course or program improvements
  • Participate in maintaining and updating Citizens training and system materials, documentation manuals, job aides, quick-fact reference guides and other training aids used in classroom and web-based training courses, workshops, seminars, etc.
  • Responsible for the content accuracy as assigned by Manager of all instructional and web-based learning materials, including scheduled reviews and updates
  • Analyze and draft content for written communication, including Informational e-mails, as well as talking points and job aids for internal staff
  • Serve as technical resource and SME regarding Citizens policies, procedures and insurance products during vILT and live training sessions, in training follow ups and within inter-departmental review committee meetings. Also, provide technical knowledge toward the development of content and curriculum in workgroup settings
  • Assist the Underwriting Quality Assurance Program in developing and implementing quality improvement strategies.

 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Intermediate to advanced skill level using a PC and software, including Microsoft Office Suite 
  • Strong ability to effectively communicate verbally and in writing, to include presentation skills
  • Knowledge of Quality Assurance and training principles
  • Ability to plan, prioritize workload, organize and coordinate multiple tasks and projects
  • Ability to use problem-solving and analytical techniques
  • Ability to translate technical data into user-friendly documentation, coursework, process flows, etc.
  • Strong knowledge and understanding of property insurance operations, underlying principles and related Florida laws and regulations
  • Demonstrated teaching/training skills or aptitude to teach technical materials
  • Ability to maintain effective working relationships with Insurance Operations and vendors

 

REQUIRED EDUCATION AND EXPERIENCE:

  • Associate’s degree OR 2 years relevant experience OR a combination of college education and relevant experience equivalent to 2 years of college
  • 5 or more years of property insurance underwriting or operations experience, 4 of which should be professional underwriting experience (i.e., at the underwriter level or above)
  • Experience with hands-on training, course development or presentation
  • Within 180 days of employment, must successfully complete all requirements of Citizens’ Underwriting School, which includes obtaining an overall passing score

 

PREFERRED QUALIFICATIONS:

  • Bachelor’s degree in field with skills transferrable to insurance
  • Experience with file audits
  • 7 or more years of field property and casualty insurance underwriting experience 5 of which should be in Professional Underwriting experience (i.e., at the underwriter level or above)
  • 4 or more years of experience in property insurance training, 2 of which should be hands-on technical training
  • Experience presenting to large groups (50 or more attendees)
  • Insurance Designations (CPCU, ARM, INS, CIC, CRM)
  • Knowledge and understanding of underwriting risk principles

 

PHYSICAL REQUIREMENTS: 

This position requires the ability to sit for long periods of time, hear and converse over the telephone and in-person, and key frequently on a computer (2 or more hours per day)
 





Are you a returning applicant?

Previous Applicants:

If you do not remember your password click here.

Back to Search Results

New Search


Powered By Taleo