Careers at Citizens
Citizens Benefits
Search Jobs and Apply
Return to
About Us Main Page


Senior Business Process Improvement Analyst

Location: Jacksonville, FL
Position Number: 00429
# of openings: 1

Description

POSITION SUMMARY:  This position is responsible for acting in a consultative and mentoring role to business units and project teams to identify, analyze and implement continuous process improvement and best practices for all areas of Citizens Property Insurance Corporation.  This includes facilitating intermediate to complex process improvement efforts, data collection and analysis of information and processes that impact achievement of enterprise goals including financial, operational, compliance and customer satisfaction.

 

ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.

  • Models ethical behavior and execute job responsibilities in accordance with Citizens core values and ethics policies.
  • Consults on and/or manages intermediate to complex cross-functional projects and change initiatives involving the design and delivery of business process solutions, implementation strategies, and control measures. This includes scoping, leading and influencing organizational change related to business processes and models.
  • Prospects and identifies opportunity areas where process management and reengineering can significantly impact efficiency, quality, profitability, and customer satisfaction.
  • Conducts feasibility studies to determine applicability of project idea to strategic business need (i.e., cost-benefit analysis and business case development), as well as assists in prioritization of projects and initiatives flowing into the Process Improvement portfolio pipeline.
  • Facilitates the execution of change initiatives by designing and delivering process solutions, implementation strategies and appropriate core metrics, including key performance indicators (KPIs), critical success factors (CSFs), performance measures and process controls.
  • Facilitates process improvement meetings and workshops, including business process reengineering sessions, brainstorming sessions and Kaizen events.
  • Creates value stream diagrams / process mapping to document current and future state business processes.
  • Performs detailed analysis of workflows and processes, as well as researches and identifies benchmarking and best practice opportunities.
  • Creates project recommendation documentation involving strategies and plans to enhance business processes and models for delivery to business units and process owners.
  • Conducts and/or provides oversight of time studies and efficiency reviews.
  • Participates in and/or manages initiatives surrounding development and implementation of process improvement educational and deployment programs, as well as leads knowledge transfer efforts through facilitation of training initiatives.
  • Provides mentoring, coaching and leadership to peers, project team members and organization on process improvement tools and techniques.

 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Intermediate to advanced level of technical competency in business process mapping design and modeling, as well as in process improvement methodologies and tools.
  • Advanced analytical and creative thinking skills, including the ability to apply and interpret intermediate to complex statistical analysis, competence in collecting and analyzing data, organizing materials and developing appropriate conclusions and recommendations. 
  • Intermediate to advanced project management skills with proven ability to work within and independently facilitate cross-functional teams and work groups.
  • Strong interpersonal and communication skills, including oral, written, facilitation, mediation, collaboration and presentation skills, as well as the ability to communicate effectively with and influence individuals at all levels of the organization.
  • Ability to work independently as well to work effectively in a team-based environment.
  • Ability to organize and manage multiple large-scale projects and tasks effectively in order to accomplish goals and meet deadlines.
  • Ability to effectively coach, mentor, and train individuals, as well as serve as a subject-matter-expert, on process improvement tools and techniques.
  • Advanced level knowledge of MS Office Suite, including Word, Excel, PowerPoint and Visio.
  • Basic to intermediate level of knowledge and practical application of MS Project.
  • Advanced knowledge of specialized process management tools, such as iGrafx, Minitab or QI Macros.

 

REQUIRED EDUCATION AND EXPERIENCE:

  • Bachelor’s degree in field relevant to position OR 4 years of experience relevant to position OR combination of education and experience equivalent to 4 years of college education.
  • 4 or more years of relevant work experience in business process improvement, including process design and re-design, data analytics, and process monitoring and control, as well as the use of process improvement methodologies and tools to eliminate defects and/or waste in products and processes, improve costs, cycle time and customer satisfaction.
  • Certification in a Process Improvement Methodology, such as Six Sigma (Green Belt or Black Belt), Lean or TQM.
  • 2 or more years of relevant work experience in a project management capacity for mid- to large-scale projects and initiatives.

 

PREFERRED QUALIFICATIONS:

  • 4 year college degree.
  • 6 or more years of relevant work experience in business process improvement, including process design and re-design, data analytics, and process monitoring and control, as well as the use of process improvement methodologies and tools to eliminate defects and/or waste in products and processes, improve costs, cycle time and customer satisfaction.
  • 2 years experience related to insurance operations (business processing, claims, customer service, information technology or underwriting) within an environment promoting a strong process improvement and quality assurance culture.
  • Working knowledge of Citizens’ business model and operations, including awareness of upstream and downstream influences and the needs of the client.
  • Certification in a Project Management discipline, such as Project Management Professional (PMP).
  • Advanced knowledge of principles, practices, methods, procedures and theories of property and casualty insurance processing.

 

PHYSICAL REQUIREMENTS: 

  • This position requires the ability to sit for long periods of time, hear and converse over the telephone and key frequently on a computer (4 or more hours per day).  Position also requires occasional overnight travel. 




Are you a returning applicant?

Previous Applicants:

If you do not remember your password click here.

Back to Search Results

New Search


Powered By Taleo